Assistant Manager

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Recooty Full time

Responsibilities of the Role:

  • Drive the overall sales and relationship engagement strategy as well as its execution for specific customers.
  • Manage a team of 8-10 Inside Sales Account Managers.
  • Responsible for leading and managing an Inside Sales Team – disciplinary/ administrative professional leadership.
  • Responsible for training and coaching the team in a sales environment on soft skills and product knowledge.
  • Responsible for achievement and reporting of all team SLAs and KPIs on employee level.
  • Organization, control and steering of processes and workflows.
  • Monitors employees' customer contacts and observes demeanor, information accuracy and conformity to quality standards, policies, and procedures.
  • Provides coaching, guidance and development to improve or advance the performance of the team; Walks the floor and gives any guidance and support needed to agents.
  • Creation of business reports to be distributed internally and externally.
  • Continuous analysis of operational reports.
  • Workforce management including shift and holiday planning; manages and oversees staffing levels, assigns duties, examines productivity levels.
  • Definition and communication of individual targets.
  • Ensuring individual and team tasks and goals are achieved (qualitative and quantitative targets).
  • Motivation of the team; regular team meetings and 1:1 appraisal.
  • Scheduling training and coaching in close cooperation with the trainer.
  • Responsible for ensuring quality in cooperation with the Operation and Quality Management.
  • Generate reports about registered problems and act according to procedural workflow.

Sales Team Direction:

  • Determines the best use of team resources in order to meet revenue quota and goals.
  • Allocates accounts using prescribed segmentation guidance.
  • Establishes clear guidance for account contact, frequency and call strategies.
  • Establish clear and measurable goals for team members.
  • Ensure accounts are allocated to each seller to provide adequate coverage.

Delivery:

  • Delivers strong growth for Microsoft by exceeding defined targets for revenue growth and CPE.
  • Ensures that program meets or exceeds overall targets such as: opportunity generation, pipeline revenue, account coverage, and key activity completion.
  • Keeps the pipeline realistic in terms of the pipeline revenue goals and monthly opportunity creation number target.
  • Uses the Agent Productivity Report to manage the team using pre-defined metrics to compare individual and team performance.
  • Ensures adherence to corporate standard tools and processes.

Requirements for the Role:

  • Excellent Communication and listening Skills (English Speaking/ Vernacular Language).
  • 6 years of sales experience with 3 years of supervisory or team leader experience in an IT/tele sales environment.
  • Account Management Skills: Identification of key decision makers, relationship building & maintenance, Account planning.
  • Intelligent and quick-witted, able to rapidly assimilate new products and services.
  • Must be able to work accurately, under pressure, to meet strict deadlines.
  • Proven track record in Sales with preferably Sales Management experience.
  • Experience in forecasting and pipeline management.
  • Strong communicator, strong organizing abilities and process-oriented work style.
  • Demonstrated understanding of solution selling techniques and selling software solutions to business customers.
  • Ability to motivate, encourage and coach others to develop strong relationship-building and sales skills.
  • Demonstrated communication skills including clear and concise verbal and written business communication in local language.
  • Self-motivation to drive personal and team performance to achieve targets and strive for continuous improvement.
  • Able to use Microsoft applications and CRM systems.

The Package:

  • Attractive Salary (RM5,500 – RM7,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
  • Working Location: Kuala Lumpur.
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