Manager, Digital Solutions
3 weeks ago
As a LIFE company, our customers are at the heart of all that we do. Being one of Asia's leading insurers for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.
Integrity, Initiative, and Involvement guide us. It is what makes us do the right thing, take the lead, and choose 'we' over 'me'. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.
If you are looking to grow in an enriching career filled with opportunities and potential, we are seeking an experienced professional to join our team as Manager, Digital Solutions.
Job Summary:
We are seeking a talented and innovative Digital Solutions Manager to join GEGM Operations and Technology Department. The Digital Solutions Manager will play a pivotal role in driving digital transformation initiatives, leveraging technology to enhance customer experience, streamline operations, and improve business efficiency.
Job Description:
- Digital Strategy: Develop and execute a comprehensive digital strategy aligned with the company's business objectives, incorporating emerging technologies and industry best practices.
- Solution Design: Collaborate with cross-functional teams to design and oversee the implementation of digital solutions that enhance customer engagement, streamline internal processes, and drive operational efficiency.
- Technology Evaluation: Stay up to date with the latest advancements in technology, particularly those relevant to the insurance industry.
- Project Management: Lead digital transformation projects, from inception to delivery, ensuring on-time and on-budget execution.
- Data Analytics: Utilize data analytics and insights to make informed decisions, optimize processes, and identify areas for improvement in digital solutions.
- Vendor Management: Manage relationships with technology vendors and third-party partners, ensuring the delivery of quality solutions and services.
- Cybersecurity and Compliance: Implement robust cybersecurity measures to protect digital assets and customer data. Ensure digital solutions adhere to industry regulations and internal compliance standards.
- Team Leadership: Build and lead a high-performing team of digital experts, fostering a culture of innovation and continuous improvement.
- Reporting and Communication: Regularly report progress, key performance indicators, and digital strategy updates to senior management and stakeholders.
- Risk Management: Identify and mitigate risks associated with digital initiatives, proactively addressing potential challenges to project success.
The Person:
- Degree Holder in Computer Science, Information Technology, or a related field.
- Minimum 3 - 5 years proven experience in digital transformation, digital strategy development, and project management, preferably in the financial services industry.
- Strong knowledge of emerging technologies, including General Insurance related systems and operational processes.
- Sharp conflict management and problem-solving skills.
- High level of integrity, accountability, and teamwork.
- Takes initiative to improve current processes and is adaptable to embrace new changes.
- Certification in relevant technologies or project management (e.g., PMP, Scrum) is an advantage.
Location: GEGM HQ
Entity: Great Eastern General Malaysia
Employment Type: Permanent
Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive fair and equal consideration for employment.
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