indoor sales support
4 days ago
Responsibilities
- Contacting existing customers and gaining inquiries for both exports and imports.
- Dealing with overseas agents for all inquiries via email.
- Obtaining the best shipping rates and quoting customers and overseas agents for sea freight, air freight, customs forwarding, warehousing, and door delivery.
- Gathering competitor and customer information through indoor sales activities to create awareness of local market trends and competitor activities.
- Sharing information within the sales team to improve and identify the most appropriate service against the competition.
- Following up on all quotes to gain business and negotiating freight rates to increase revenue.
- Negotiating costs to obtain bookings while maximizing profitability and gaining business.
- Offering outstanding customer service and prompt responses to relevant customer inquiries.
- Registering any customer complaints and reporting to the superior and management for immediate corrective action.
- Performing any ad-hoc duties as assigned or required from time to time.
Requirements
- Possess at least Higher Secondary/STPM or Diploma in a related field.
- Minimum 1 year of working experience in customer service/documentation/operations in a forwarding/shipping environment.
- Multitasking with strong communication and time management skills.
- Computer literate.
- Able to perform under pressure in a fast-paced environment and meet tight deadlines.
- Immediate availability is an added advantage.
- Language: Chinese, Malay, English (Mandarin is an added advantage).
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