Product Support Specialist

6 days ago


Klang, Selangor, Malaysia Festo Full time

Responsible for pre-sales and post-sales technical inquiries for both internal and external customers. Main contact to Technical Support Head Quarter. Owned highest level of technical competence of selected product specialization and provide high quality remote technical consultancy. Responsible for failure identification and root cause analysis on technical complaint.

RESPONSIBILITY

Impact on Business

  • Respond to customers' technical inquiries and ensure adherence to the agreed target setting
  • Provide remote support and technical consultation on Festo products to internal and external customers
  • Highest technical competence in working with Festo products and systems on selected product specialization
  • Dimensioning of Festo products
  • In-depth support software tools
  • Programming of the customer sample application. If necessary, perform commissioning and troubleshooting on-site
  • Module programming for the efficient processing program development in customer application
  • Coordinator for product compliance, product change and provide specific information requested by customer
  • Transferring of expert knowledge to internal and external Festo through training, application note, demo product or other method
  • Flexibility in working time
  • To carry out Product Support Engineer task when the team is unavailable
  • To perform any ad hoc tasks assigned by Line Manager from time to time

Innovation and Change

  • Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products
  • Development, maintenance and execution of test and simulation in the Festo Experience Center
  • Provide feedback on the effectiveness of the shared service
  • To observe any potential process change opportunity

Communication with internal and/or external Customers, Suppliers as well as Third Parties

  • Working closely with shared services to answer customers' technical inquiries for specific products
  • Forwarding service job to Service Engineer when on-site service is necessary
  • Forwarding complex system to Application Engineer when complex system is requested
  • Case escalation to Technical Support Head Quarter if problem solving is not possible

QUALIFICATION & REQUIREMENTS:

  • Bachelor's Degree in Mechatronic or Electrical. Master's Degree in Mechatronic or Electrical is preferred but not mandatory
  • Diploma can be considered based on work experience, preferred with software/mechatronic/electrical background
  • Minimum 5 years of Industrial Automation experience
  • Knowledge in electric automation and software programming is a must
  • Knowledge in pneumatic automation is good but not mandatory
  • Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO
  • Good knowledge in Compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves
  • Customer service oriented
  • Good interpersonal and communication skills
  • Good spoken and written English
  • Strong performance and problem-solving orientation
  • Openness and Flexibility
  • Highly organized, even in a scale-up environment
  • Result-driven and self-motivated
  • Experience in direct handling of customers, ideally in a virtual/digital environment

Language Requirement:

Proficiency in English (spoken and written) is mandatory. For Malaysia-based candidates, able to speak and write in Vietnamese is preferable.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Project Management, and Engineering

Industries

Automation Machinery Manufacturing

#J-18808-Ljbffr

  • Klang, Selangor, Malaysia The Denlo Group Full time

    About the RoleIn this exciting opportunity, you will be responsible for executing Product Support Sales Initiatives and providing sales support to branches and liaison with CAT on product-related issues, sales plans, and development strategies.You will assist branch sales teams in achieving budgeted sales and collection targets.Implement and promote...


  • Klang, Selangor, Malaysia Zeal Holdings Limited Full time

    Job OverviewThis role is ideal for a Technical Support Specialist who wants to join a global team dedicated to providing top-tier assistance to ZEAL Products. As an Application Support Engineer, you will be based in Kuala Lumpur, Malaysia.About the RoleYou will work closely with teams across ZEAL to ensure support across various departments, including...


  • Klang, Selangor, Malaysia Dexian Asia Pacific Full time

    · Junior: 0-2 years of experience working either in IT service management, or a similar role (technical help desk, Incident management)· Experienced: 2-6 years of experience working either in IT service management with ability to quickly acquire a functional or technical understanding.· Senior: > 6 years of experience working in IT service management...

  • Support Specialist

    3 days ago


    Klang, Selangor, Malaysia Nezda Global Full time

    Job Description:Nezda Global is seeking a highly skilled Support Specialist - Banking to join our team. The successful candidate will be responsible for providing exceptional customer service and support to our banking clients, as well as promoting our products and services to them.Key responsibilities include representing the brand, maintaining a positive...


  • Klang, Selangor, Malaysia Kinetics Full time

    Kinetics is seeking a Mechanical Support Specialist to join our team. As a Mechanical Support Specialist, you will assist in the installation, maintenance, and repair of mechanical equipment. Your day-to-day tasks will include troubleshooting system issues, performing routine checks, and ensuring that all equipment is in good working order.You will work...

  • Product Specialist

    7 days ago


    Klang, Selangor, Malaysia GlaxoSmithKline Full time

    Product Specialist (Hybrid)Product Specialist (Hybrid)Apply locations Malaysia - Petaling Jaya time type Full time posted on Posted Yesterday job requisition id 417411Are you energized by a commercial sales & brand management role that will give you the opportunity to accelerate customer growth and shape short and long-term business goals, as well as giving...


  • Klang, Selangor, Malaysia Nirvana Asia Ltd Full time

    We are seeking an experienced Administrative Support Specialist to join our team at Nirvana Asia Ltd. The ideal candidate will have a strong background in administration, be proficient in Mandarin, and have excellent communication skills.About the Role:This is an exciting opportunity for individuals who want to work in a dynamic environment and contribute to...


  • Klang, Selangor, Malaysia Tech Harvest Capital Full time

    About the RoleAs a Medical Product Specialist at Tech Harvest Capital, you will be responsible for promoting the features and benefits of our orthopedic implant products to healthcare professionals.You will provide comprehensive product education and training to ensure proper use and application of our products. Additionally, you will participate in sales...


  • Klang, Selangor, Malaysia Michael Page Full time

    Job OverviewAbout Our CompanyMichael Page is a leading recruitment agency, connecting professionals with top companies across various industries.We are currently seeking a Product Marketing Specialist to join our team, specializing in the pharmaceutical industry.


  • Klang, Selangor, Malaysia Tech Harvest Capital Full time

    Selangor, Malaysia ARAH TENANG SDN. BHD.About the job Medical Product SpecialistLocation: Kuala Lumpur, Selangor, Melaka and TerengganuResponsibilities:Promote the features, benefits, and applications of our orthopedic implant products to healthcare professionals through presentations, demonstrations, and educational initiatives.Provide comprehensive product...


  • Klang, Selangor, Malaysia Dexian Asia Pacific Full time

    Job Title: Production Support AssociateLocation: Dexian Asia PacificJob Type: Full-timeAbout Us:Dexian Asia Pacific is a leading financial services company that values innovation and excellence.We are seeking a highly skilled Production Support Associate to join our team, who has 2-6 years of experience working in IT service management or a similar role.The...


  • Klang, Selangor, Malaysia TEONG SENG CHAN TRANSPORT (M) SDN BHD Full time

    Job Description:The Administrative Support Specialist will provide comprehensive support to the team and management, ensuring seamless day-to-day office operations. Key responsibilities include drafting emails, correspondence memos, letters, faxes, and forms with accuracy and professionalism. The ideal candidate will possess excellent written and verbal...


  • Klang, Selangor, Malaysia SupportFinity™ Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Logistics Support Specialist to join our team at SupportFinity™. In this role, you will be responsible for managing and monitoring data systems to support fleet operations.Key Responsibilities:Manage and monitor data systems such as ROSS, RAMS, and Oracle.Provide monthly projections for...


  • Klang, Selangor, Malaysia Fremantle Ports Full time

    About the RoleWe are seeking a highly skilled Documentation Support Specialist to join our sales team at Fremantle Ports. The successful candidate will be responsible for supporting the sales team in generating quotations, managing sales orders, and maintaining customer records.Key ResponsibilitiesQuotation Generation: Generate quotations for potential and...


  • Klang, Selangor, Malaysia Dexian Asia Pacific Full time

    At Dexian Asia Pacific, we are seeking a highly motivated and experienced Production Support Specialist to join our team.The ideal candidate will have 0-2 years of experience working in IT service management or a similar role, with a strong understanding of technical help desks and incident management.We are looking for someone who can quickly acquire a...

  • Product Specialist

    1 day ago


    Klang, Selangor, Malaysia Wefreight Full time

    Posted on: 27 February 2025Location: SelangorExperience required: 5 - 15 yearsShare this positionGrade: FReporting to Country MDJob Purpose:The Product Specialist is responsible for securing competitive rates from ocean carriers, supporting WeFreight's sales teams in pricing freight forwarding services. The role involves developing and managing carrier and...


  • Klang, Selangor, Malaysia Proguard Technologies (M) Sdn Bhd Full time

    About the Role">Job Summary: We are seeking a highly skilled Product Compliance and Safety Specialist to join our team at Proguard Technologies (M) Sdn Bhd. The ideal candidate will have a strong background in regulatory compliance, safety protocols, and product certification.">Key Responsibilities:">Regulatory Compliance: Stay up-to-date with the latest...


  • Klang, Selangor, Malaysia Monroe Consulting Group Full time

    Job OverviewThis is an exciting opportunity to join our team as Assistant Product Manager and contribute to the success of our company. In this role, you will work closely with cross-functional teams to develop and execute marketing strategies for various products and categories.Key Responsibilities:Integrated and consistent Marketing Plan supporter to zone...


  • Klang, Selangor, Malaysia Sandoz International GmbH Full time

    Sandoz International GmbH is seeking a seasoned Product Marketing Specialist to join our team. In this role, you will be responsible for defining product strategy in collaboration with local management and global marketing departments.Main Responsibilities:Develop content for Integrated Brand Teams and Launch Teams in Singapore.Execute, monitor, and analyze...

  • Product Marketing

    2 weeks ago


    Klang, Selangor, Malaysia ZEISS Group Full time

    Purpose of this position / Position summaryThe Product Marketing & Training Manager is required to oversee and supervise the strategy, planning, and managing the product lifecycle management including new products pipeline/launch. He/She will need to monitor the market and develop competitive analyses to facilitate sales growth and ZEISS market share. He/She...