Manager, Demand Planning

1 week ago


Petaling Jaya, Selangor, Malaysia DKSH Group Full time
Title: Manager, Demand Planning

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 175094

Job summary: Actively lead improvements in demand forecasting by embedding S&OP process within demand planning and business partners. Identify Opportunities, Risks and other best practices and disseminating to colleagues. Manage and facilitate product demand forecasting for mid-long term horizon, incorporating various sources (e.g. sales, marketing, market & statistics) to achieve the budget and desired service level and other key KPIs. Main driver of S&OP process.

General responsibilities:

  1. Working with key customers on developing effective forecast models based on trends and demand patterns.
  2. Proposing and implementing solutions to improve customer's demand forecast accuracy.
  3. Monitoring and reporting on important changes in sales forecasts, budgets, and business strategies.
  4. Updating forecasts for new products, seasonal products, discounts, and promotions.
  5. Scheduling regular forecast review meetings with customer and DKSH internal stakeholders to have one consensus forecast.
  6. Working closely with client management team to ensure stock allocated according to the agreed forecast with customer.
  7. Ensure allocated stock release back for sales on a weekly basis for any customer's forecast consumption missed.
  8. Communicate and work with Customer's Demand & Supply team on alternative solutions/opportunities when there is known constraint impacting future demand.
  9. Develop and execute product demand plans to meet organization goals.
  10. Provide support in developing seasonal demand forecasts and anticipate customers' reactions to the promotions and discounts.
  11. Develop demand forecasts based on demand patterns and business trends, understanding high-level/global awareness impact to demand forecasting.
  12. Maintain demand plan to ensure cost-effectiveness and meet customer demands.
  13. Assist in risk assessment and mitigation activities (ROI/past performance).
  14. Work closely with stakeholders resolving any demand-related queries and issues in a timely manner.
  15. KPI = Forecast accuracy and Forecast bias. In-depth root cause analysis.
  16. Manage the SKU rationalization process.
  17. Key member of S&OP process, onboarding customers to S&OP process.
  18. Work as a team member to ensure effective delivery of team's goals.
  19. Drive self-learning and improvement in the area of Forecasting and DKSH behaviours as part of continuous learning.

Functional skills and knowledge:

  • Demonstrate strong understanding and practitioner of Sales & Operation Planning (S&OP) process.
  • Demonstrate advanced understanding of demand forecasting methodology/tools.
  • Demonstrate strong analytical and quantitative skills.
  • Demonstrate business/commercial acumen skills and consumer goods market understanding.
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
  • Demonstrate fluency in English, both written and spoken.
  • Strong understanding of supply chain management.
  • Demonstrate strong stakeholder management, active business partnering role and negotiation skills.

Education: Degree in business, supply chain, logistics or related field.

Work experience: Minimum three to five years' experience in a similar role.

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