Manager, Demand Planning
1 week ago
Location: Petaling Jaya, MY, MY
Global Business Unit: CG
Job Function: Sales
Requisition Number: 175094
Job summary: Actively lead improvements in demand forecasting by embedding S&OP process within demand planning and business partners. Identify Opportunities, Risks and other best practices and disseminating to colleagues. Manage and facilitate product demand forecasting for mid-long term horizon, incorporating various sources (e.g. sales, marketing, market & statistics) to achieve the budget and desired service level and other key KPIs. Main driver of S&OP process.
General responsibilities:
- Working with key customers on developing effective forecast models based on trends and demand patterns.
- Proposing and implementing solutions to improve customer's demand forecast accuracy.
- Monitoring and reporting on important changes in sales forecasts, budgets, and business strategies.
- Updating forecasts for new products, seasonal products, discounts, and promotions.
- Scheduling regular forecast review meetings with customer and DKSH internal stakeholders to have one consensus forecast.
- Working closely with client management team to ensure stock allocated according to the agreed forecast with customer.
- Ensure allocated stock release back for sales on a weekly basis for any customer's forecast consumption missed.
- Communicate and work with Customer's Demand & Supply team on alternative solutions/opportunities when there is known constraint impacting future demand.
- Develop and execute product demand plans to meet organization goals.
- Provide support in developing seasonal demand forecasts and anticipate customers' reactions to the promotions and discounts.
- Develop demand forecasts based on demand patterns and business trends, understanding high-level/global awareness impact to demand forecasting.
- Maintain demand plan to ensure cost-effectiveness and meet customer demands.
- Assist in risk assessment and mitigation activities (ROI/past performance).
- Work closely with stakeholders resolving any demand-related queries and issues in a timely manner.
- KPI = Forecast accuracy and Forecast bias. In-depth root cause analysis.
- Manage the SKU rationalization process.
- Key member of S&OP process, onboarding customers to S&OP process.
- Work as a team member to ensure effective delivery of team's goals.
- Drive self-learning and improvement in the area of Forecasting and DKSH behaviours as part of continuous learning.
Functional skills and knowledge:
- Demonstrate strong understanding and practitioner of Sales & Operation Planning (S&OP) process.
- Demonstrate advanced understanding of demand forecasting methodology/tools.
- Demonstrate strong analytical and quantitative skills.
- Demonstrate business/commercial acumen skills and consumer goods market understanding.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
- Demonstrate fluency in English, both written and spoken.
- Strong understanding of supply chain management.
- Demonstrate strong stakeholder management, active business partnering role and negotiation skills.
Education: Degree in business, supply chain, logistics or related field.
Work experience: Minimum three to five years' experience in a similar role.
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