Area Manager Retail Operations

3 weeks ago

Klang, Selangor, Malaysia DKSH Group Full time
Title: Area Manager Retail Operations

Location: Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Sales

Requisition Number: 181136

Job Responsibilities

Sales

  • Drive sales generating activities to achieve sales target of the assigned outlets.
  • Ensure sales collection are in order and bank into company's account.

Operations Control

  • To supervise the performance of the PIC to carry out their duties in accordance with company SOP.
  • To control all others operating costs i.e outlets expenses and outlet labour cost.
  • To perform monthly cash audit check for outlets.
  • Ensure outlet achieve good OEA results.

Inventory Management

  • Ensure compliance by outlets to all set procedures for stock management.
  • Proper stock accountability i.e. Stock count, ordering and usage.
  • Ensure stock count & wastage within control as per KPI.

Human Resources Management

  • Recruitment of outlet personnel
  • To monitor/control on outlet attrition rate.
  • Plan appropriate placement of staff
  • Provide necessary direction on manpower planning during peak season or when necessary
  • Ensure compliance to labor law when handling HR issues

Product & Service Quality

  • Ensure all the product are prepared according to SOP
  • Ensure outlet compliance to set hygiene standards to prepare safe foods
  • Plan and organize necessary training or activities to achieve service standards
  • Take corrective action to prevent recurrence of customer complaints

Marketing Activities

  • Ensure proper execution of advertising and promotion activities
  • Report the progress and effectiveness to the management
  • Improve and monitor customer service

KPI Monitoring

  • Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review
  • Ensure KPI results are tracked and recorded

Others

  • To carry out any reasonable request made by management
  • To attend meeting or training session as required by management
  • Monitoring pest control and maintenance of the outlets
  • Set up new outlet and promotion counter

Leadership responsibilities

  • Manage and oversee team's delivery of team/function goals to drive execution against goals set.
  • Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.
  • Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

  • Minimum Diploma/Degree holder in business related studies or equivalent
  • Minimum 2 years related working experience as Area Manager in the F&B retail chain industry.
  • Excellent interpersonal skills and Strong analytical capabilities
  • Good written and verbal communication & presentation skills
  • Self-motivated and result oriented
  • Able to travel
  • Demonstrate fluency in English, both written and spoken
  • Demonstrate knowledge and understanding of the industry/market/customers
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