Customer Care Representative

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time
Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun. If this is a journey you'd like to embark on, keep reading As a Customer Care Representative (Multilingual)at StoreHub, you will be the frontline support for our base of Retail and Restaurant busineses, helping them navigate and maximize the potential of the StoreHub platform. Your role is vital in enhancing user experience by providing timely and accurate assistance through phone, email, and chat. Onsite With Rotational Shifts in Mutiara Damansara | Fresh Grads Welcome What you will do:
  • Become a StoreHub Expert:Master the ins and outs of the StoreHub platform to effectively troubleshoot issues and guide customers through processes and bug fixes using phone, email or chat.
  • Manage Support Tickets: Serve as the initial contact for all support inquiries, efficiently categorizing and directing them to the appropriate teams.
  • Enhance User Experience: Help customers of all skill levels effectively use the product, ensuring a positive experience.
  • Resolve Issues: Own the resolution process for technical problems, managing everything from minor glitches to major software bugs.
What you need to have:
  • Excellent verbal and written communication in Malay and/or English
  • Proficiency in Mandarin (written and verbal) is required, with fluency in both Simplified and/or Traditional Chinese preferred.
  • Min. typing speed of 65 words per minute (WPM) with 95% accuracy
  • 1-3 years of experience in technical support or customer service particularly with telco accounts, hardware support and/or internet connectivity
  • Problem-solving mentality and resourcefulness in finding solutions when things are unclear
  • BONUS: Experience with troubleshooting POS
  • BONUS: Experience using customer support tools like Intercom, Salesforce, Chargebee
  • Availability to work on a rotational shift: 5 days a week (including weekends and public holidays), AM shift (9 AM to 6 PM), PM shift (12 NN to 9 PM) in MYT
What makes working at StoreHub awesome (and refreshing):
  • Our people -for real StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
  • Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
  • Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
  • Impact not just effort.We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
CHANGE.Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
  • Communicate for Clarity
  • Humble and Hungry
  • Authentic but not an *sshole
  • Nimble and Quick
  • Growth Mindset
  • Efficiency and Excellence
We do have all the other cool perks too:
  • Apple Macbooks for everyone
  • Free Season Parking
  • Fully stocked fridge and pantry - Coffee, snacks, and more yums
  • Cutting edge tools. If something can be automated, we'll make it happen
  • Medical and Dental Outpatient Visits + Medical Insurance
  • Opportunities for career growth and continuous learning
We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr

  • Technical Customer Care Representative Position

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full time

    Technical Customer Care Representative PositionTECHNICAL CUSTOMER CARE / SUPPORT REPRESENTATIVE JOB DESCRIPTION:Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email, and chat.Be the first point of contact for all incoming tickets and distribute to the related teams.Drive...

  • Customer Care Professional

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    We believe that our people are our greatest asset.This role offers a unique opportunity to develop your skills and expertise in customer care.As a Customer Care Professional, you will be responsible for delivering exceptional customer experiences.Key responsibilities will include responding to customer inquiries and resolving issues in a timely manner.You...

  • Technical Care Representative Position

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Primecommerce Full time

    Job OverviewAs a Technical Customer Care / Support Representative at Primecommerce, you will be responsible for providing top-notch customer service and technical support to our clients. If you have a passion for delivering exceptional customer experiences and a strong understanding of the StoreHub platform, we encourage you to apply.Key...

  • Global Customer Care Strategist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Key Accountabilities:This role involves implementing the global customer care strategy in the region and driving performance of the agency customer care network.Main Responsibilities:Implementation of the global customer care strategy in the region along with related matrices, tools and processes.Improve KPIs for key processes, service quality & productivity...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wing Tai Fashion Sdn Bhd Full time

    Customer Service RepresentativeWing Tai Fashion Sdn Bhd is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for ensuring that customers have a positive shopping experience and resolving any issues that may arise.Responsibilities:- Greet and assist customers as they enter the store-...

  • Customer Services Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia International Health Care Full time

    Job Title:Customer Services ExecutiveAbout the Job:We are seeking a highly skilled and empathetic Customer Services Executive to join our team. The successful candidate will be responsible for providing exceptional customer service to our members, end users, and clients.Key Responsibilities:Manage cases efficiently in line with our key directive of Assist...

  • Customer Care Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zenyum Full time

    About This RoleThe Customer Care team is responsible for ensuring that all Zenyum customers attain a best-in-class experience through their journey with our invisible braces and consumer products line.You will be the primary contact point with our customers to attain that picture-perfect Instagram-worthy smile. Join our team as we look to spread smiles...

  • Customer Care Officer

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Cartrack Full time

    About the job Customer Care Officer (Kuala Lumpur, Malaysia)Job SummaryWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence...

  • Customer Care Director

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    We are seeking a customer care director to join our team at Health Lane Family Pharmacy Sdn Bhd. As a leader, you will be responsible for managing a team of pharmacists and healthcare professionals, providing guidance and support to ensure excellent patient care and customer satisfaction.ResponsibilitiesDevelop and implement strategies to improve patient...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia OCBC Bank Full time

    We are seeking a talented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service through inbound calls, ensuring quality assurance, and cross-selling banking products.Key Responsibilities:To attend to inbound calls enquiries over various range consumer...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time

    Job OverviewWe are seeking a Customer Service Representative to join our team at Shangri-La Shared Services Sdn Bhd. As a key member of our global contact centre, you will be responsible for providing exceptional service to our customers in Mandarin and Cantonese.In this role, you will have the opportunity to work with a diverse range of clients, develop...

  • Regional Customer Care Operations Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Location:Kuala Lumpur, MYRegional Customer Care Operations ManagerLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

  • Regional Customer Care Operations Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Location: Kuala Lumpur, MYRegional Customer Care Operations ManagerLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

  • Customer Care Consultant

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

    Customer Care ConsultantDate: 16 Jan 2025Location: Kuala LumpurJob DescriptionThis role will be based in KL. The objective is to deliver superior customer service to all consumers in StarHub by providing general enquiry, billing and technical support for all StarHub services such as StarHub Mobile, Entertainment and Smart Life through the phone. Customers...

  • Regional Customer Care Operations Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia UNIQLO (MALAYSIA) SDN BHD Full time

    We are seeking a Customer Service Representative to join our team at UNIQLO (MALAYSIA) SDN BHD. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences and resolving customer complaints in a timely and professional manner.Responsibilities:Respond to customer inquiries and resolve issues promptly and...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time

    A Role for Customer Service ExcellenceWe are seeking an individual with strong communication skills in Vietnamese and English to join our team as a customer service representative. As L1.0 Technical Support, your role will be to deliver exceptional customer service and technical support to our clients.

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SLS Bearings (Malaysia) Sdn Bhd Full time

    Job Description:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Customer Interaction: Respond to customer inquiries, concerns, and complaints in a timely...

  • Customer Service Representative

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    Job Overview: At Wealth Mastery Academy, we are seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team. As a Customer Service Representative, you will play a vital role in delivering exceptional customer support and ensuring that customers have a positive experience with our company.The ideal candidate will have excellent verbal and...

  • Customer Service Representative

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Xcenda Full time

    We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative at Xcenda. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of our company.About the RoleThe Customer Service Representative will be responsible for ensuring the smooth delivery of our services. This...