Assistant Manager, RPA Center Support

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

Assistant Manager, RPA Center Support & Delivery

Apply locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted Yesterday job requisition id JR-55984

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs.

Why Us?

In AIA Digital+, we serve as AIA's Group-led Technology, Digital & Analytics hub by evolving innovative technology to shape the future. We aim to design & develop a detailed, human-centered experience to positively impact the lives of millions of people.

Join us as a part of AIA Group today

Roles & Responsibilities

  • Perform BAU activities as per defined in accordance to USCRPA operational policy which are generally of medium to complex scenarios.
  • Responsible for communicating with users to understand, log, categorize and develop and maintain development documentation (Functional and Technical Specifications) and other relevant documentation as necessary (for example, new connector or customized connector) to ensure development work and compliance to Change Governance and Information Security.
  • Implement changes related to incidents & change requests and deploy to production system.
  • The resolution time of incidents and change requests should meet agreed SLA based on their priority.
  • As needed, perform code reviews, exercise regression testing, and conduct user-acceptance testing.
  • Co-ordinate and perform regular patches, upgrades to the platform.
  • Supporting Team Manager on work assignments as required.

Education:

  • Bachelor's degree Information Technology/Systems or Business related degree majoring in computing systems.

Experience:

  • 5++ years of hands-on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience and knowledge to its fleet of products is highly preferred.
  • Experience in any of the programming languages like C/C++, Python, VB Script, Ruby, Java, JS, .Net.
  • Basic programming knowledge on HTML, JavaScript (or any scripting language).
  • General concept of common applications (eg SAP, Ariba, AS400) would be advantageous.

Technical skills:

  • UiPath RPA Developer certifications preferred.
  • MS Office (Excel, Word, PowerPoint) skills.
  • Prior programming experience in Microsoft (for example, Visual Basic or Visual Studio (covering .Net) would be advantageous.
  • Experience in Office365 applications and solutions (for example SharePoint Online, Power Apps) would be advantageous.

Practical Skills/Abilities:

  • Able to communicate well in English.
  • SLA familiarity and performance-driven work culture.
  • Ability to diagnose and resolve basic technical issues.
  • Good communication skills.
  • Resourceful, independent and result-oriented.
  • A good team player and keen to learn.
  • Proactive.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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