Contact Center Manager

About the RoleThis is an entry-level position that requires no prior experience, just a strong desire to learn and grow with our company.You'll be working in a dynamic contact center environment where you'll have the opportunity to develop your skills and knowledge.We're committed to helping our employees succeed and provide regular feedback and coaching.

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.Description:We are seeking an experienced Real Time Analyst to join our Remote Assessments Team. As a key member of the team, you will be...

Job DescriptionThe ideal candidate will possess a strong aptitude for innovative and strategic thinking, demonstrating a capacity to think outside conventional boundaries and generate creative solutions.Key Performance IndicatorsCustomer satisfaction ratingsQuality of service metricsProductivity and efficiency improvementsFinancial performance and cost...

Job Description:The incumbent is responsible for providing an efficient and high-quality telephone servicing facility to customers by meeting and exceeding their expectations. Key Performance Indicators (KPIs) include Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost-effective management; Customer – Plan and organize...

We are looking for a skilled Contact Centre Executive Assistant to join our team! In this role, you will be responsible for providing an efficient and high-quality telephone servicing facility to our customers (agents and policyholders).To achieve this goal, you will work closely with your team to meet and exceed customer standards and expectations. Your Key...

As a Call Center Specialist at Prudential, you will play a vital role in ensuring that our customers receive exceptional service. Your primary responsibility will be to provide a high-quality telephone servicing facility to customers, meeting and exceeding their expectations.Key Performance Indicators:Financial Performance: Ensure the team achieves Service...

Role Description:The Real Time Analyst will be responsible for monitoring service levels and staff performance in real-time to ensure effective management of incoming customer interactions.Main Responsibilities:Service Level Monitoring: Daily real-time monitoring of service levels for all queues across multiple geographies and channels.Agent Performance...

Job Description:First Point Group is seeking a highly experienced Data Center Project Director to lead the planning, execution, and delivery of data center projects. The ideal candidate will have a strong background in data center operations, construction, and infrastructure, with a proven track record of managing complex projects on time and within...

About This Role:This Contact Centre Agent position involves delivering exceptional customer service via telephone, providing a polite, professional, and accurate response to customer inquiries. You will be responsible for managing customer expectations, displaying ownership of customer requests, and liaising with relevant departments to resolve issues.The...

Fewer than 20 applicants. You still have a chanceJob Responsibilities:Identify suitable locations and develop new education centers.Manage and oversee daily operations at the centers.Maintain the center's business to ensure profitability meets designated targets.Analyze the competitive landscape and market conditions across regions to assess feasibility for...

Data Center Operations ManagementThe ideal candidate will possess extensive experience in data center operations, with a strong focus on team leadership and vendor management.We are seeking a highly skilled professional to lead our global data center facility operation team. The successful candidate will have a deep understanding of data center mechanical,...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 25 Days Ago job requisition id 25010353Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030336Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030334Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 2 Days Ago job requisition id 25030335Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact CentreExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24120407Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 30+ Days Ago job requisition id 24060221Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity...

Job DescriptionData Center Engineering Operations Engineer is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating within contract parameters. This includes risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric...

Job DescriptionWe are seeking a highly skilled Data Center Operations Manager to join our team at Alibaba Cloud.The successful candidate will be responsible for managing our critical data center operations, asset and security operations, data center build-outs, and scaling. They will recommend and oversee policies and procedures to meet industry best...

Job SummaryThe Data Center Facility Manager plays a vital role in ensuring the smooth operation of our data centers. This position is responsible for overseeing all aspects of the critical physical infrastructure, including electrical, mechanical, and HVAC equipment.Key Responsibilities:Oversee all aspects of the data center's critical physical...