ADSEO Safety Ops Team Leader

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia TikTok Full time

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ADSEO Safety Ops Team Leader

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

As the Safety Labelling Team Lead, you will be responsible for managing the overall quality of labelling by establishing effective strategies, frameworks and processes. You will manage a team of quality assurance specialists and drive continuous improvements by evaluating key project metrics. Additionally, you will play a key role in ensuring a strong understanding of labelling policies within your team and relevant cross-functional stakeholders in the business.

Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Key Responsibilities:

  1. Grow the labeling team and oversee their day-to-day management.
  2. Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
  3. Strengthen the team's understanding of labeling policies and the target of labeling.
  4. Responsible for localizing working processes and strategies, manage the labeling projects with the Safety Specialists and provide the labeling results in line with expectations.
  5. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

Qualifications

Minimum Qualifications:

  1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
  2. 3+ years experience working on content quality or safety in a major tech or media company.
  3. Minimum 1 year working experience in team management.

Preferred Qualifications:

  1. Deep understanding of online safety, privacy, and expression issues.
  2. Strong attention to details and ability to work independently.
  3. Possesses good interpersonal skills.
  4. Proficient in English.
  5. Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
  6. Your resilience and commitment to self-care to manage the emotional demands of the role.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Entertainment Providers

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