Team Leader
3 days ago
Fewer than 10 applicants. Your chances are good
Education Qualification & Experiences► Degree/Diploma in any field.
► 3-5 years of working experience in retail operations management/related field.
Computer Literacy SkillsMS Word, MS Excel, MS PowerPoint, MS Team
Language SkillsFluent in English and Bahasa Malaysia.
Working EnvironmentAble to work on shift including Off Day, Rest Day or Public Holiday.
Daily Responsibilities- Attend briefing with staff and promoters
- Check staff attendance and attire
- Share yesterday's sales achievement, today's sales budget, and up-to-date sales achievement
- Share information about customer feedback and any arising issues
- Staff education – product knowledge for any highlight item/new arrival and promotion item
- Check attendance
- List down all the briefing information inside the department communication book
- Make DWS for today on notice board (before store opens)
- Prepare DWS for next day, checking on manpower schedule and submit to manager/division leader in charge/proxy for the day before 6.00 p.m. for verification
- Check department cleaning, freshness, etc. based on the DWS (Master Schedule Locations) and remark in checking column
- Management of Sales Floor
- Keep cleanliness of your sales floor
- Maintain and improve existing floor with improved Merchandise Display, Decoration, and POP
- Maintain good condition of lighting, fixtures, and selling equipment
- Ordering
- Check daily updated requests by quantity before 12.00 noon (daily for 3 days in advance)
- Authorize store requisition on daily updated request by quantity after 1.00 pm until 3.00 pm at the same day (daily for 3 days in advance)
- Check balance stock for ordering purpose
- POP & Price Card Availability
- Check and update the POP
- Weekly Selection
- Advertised Item
- J – Card Item
- Normal Item
- Ensure POP has correct price, format & description
- Maximum 2 POPs are allowed to be attached to L – stand
- No torn & dirty POP and show card
- Production Management
- Ensure production level is sufficient
- Prepare all sushi assortment before store opens
- Ensure staff/manpower is enough to prepare all sushi assortments, display, and clean the counter
- Ensure all is ready to display with the right pricing or POP
- Monitor stock level and prepare or top up based on stock level
- Ensure all the Concuss Counter operates and is ready to serve customers before store opens
- Ensure condition of chiller or showcase is good
- No unused fixtures or customer trolley
- Ensure floor tiles are complete and in good condition
- Ensure pillar/wall is well maintained without any stains, cello tape, or poster
- Ensure all the PA Zero items are done on a daily basis
- Monitor price changes (mark up and mark down) and ensure all price cards or POP are done before store opens
- Loading Bay and Receiving
- Check process for receiving merchandise, quantity delivery must match R/N and delivery info, and all merchandise should be collected from loading bay immediately
- Check quality, freshness, and quantity of merchandise before receiving
- Reject any merchandise that is of poor quality, spoiled, or not fresh during the receiving process
- Facility, Hygiene, and Cleanliness
- Maintenance
- Ensure all lighting at selling floor is functioning, especially inside the fitting room
- Cleanliness & Hygiene
- Check staff for the cleaning process designated in DWS
- Cleaning concern areas include: Promotion stock, no rubbish, leftover string or cellophane tape, no empty boxes or PA items in the sales area
- Promotion Plan
- Check execution of promotion plan before and after business operation
- Ensure promotion setup is organized and follows schedule
- Ensure POP is available
- Check stock volume
- Ensure all arrangements follow the layout
- Ordering
- Ensure Group Leader has scheduled the Maintain Weekly Plan and confirmed Weekly Production by 11.00 pm every Thursday
- Check balance stock for ordering purposes
- Office Management
- Prepare weekly sales information, sales promotion reviews, and report on slow-moving items
- Other Tasks
- Check all merchandise based on R/N and delivery info
- Check incoming R/N for new delivery especially for promotion or advertised items
- Photocopy DI from MMD
- Time Table Scheduling
- Plan Monthly Department Duty Roster
- Check Monthly Promoter Duty Roster
- Plan Manpower for Monthly Stock Take
- Key in HRMS BOSS .NET system monthly planning schedule and get approval from manager
- OKR
- Prepare the OKR based on the OKR given by Store Operation, HQ (1st half and 2nd half)
- Monitor achievement progress of OKR results monthly and submit to Division Leader for checking and approval for 1st evaluation (1st half and 2nd half)
- Office Management
- Ensure all documents are filed properly and easy to find.
- Document Involved:
- Monthly Merchandising Report
- Monthly Sales Budget & Achievement
- Monthly Review
- Department Duty Roster
- Promotion Plan
- Planning Promotion Setup Plan (inclusive layout, brand, cashier, POP, cleaning schedule)
- Sales Plan and Countermeasure.
- Meeting
- Attend department meeting with merchandiser
- Plan and conduct staff meetings
Other Duties: The employee may be required to perform additional tasks, duties, or projects as assigned by the company, based on business needs or as deemed necessary by management.
BenefitsBonus, medical benefit, long service award, staff rebate
Skills RequiredLeadership, Communication, Problem-Solving, Time Management, Customer Service
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