Team Leader Position

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Telecontinent Full time

About the Job

Telecontinent seeks an experienced Team Leader to oversee the daily performance of our Contact Centre Operations. The ideal candidate will have a proven track record in managing teams, meeting KPIs, and ensuring operational efficiency.

Key Responsibilities

  • Manage team performance to deliver best-in-class service, meeting or exceeding all KPIs.
  • Ensure adherence to standards and procedures.
  • Conduct staff performance reviews and create improvement plans.
  • Generate daily reports for internal reviews and documentation.
  • Lead the team in delivering exceptional customer experience.
  • Collaborate with the Manager and Client to understand operational needs.

Working Conditions

  • Monday to Sunday, 8am to 8pm (operation timing).
  • 5 working days, with 2 off-days depending on the schedule.
  • 9 working hours per day, including lunch hours.
  • Flexible arrangements based on operation needs.

Remuneration

  • Base pay is negotiable.
  • KPI allowance: up to RM500.00/month.
  • Annual increment based on performance.
  • Annual bonus based on performance.

Benefits

  • Medical and Hospitalisation Leave.
  • EPF / SOCSO / PCB.
  • Annual Bonus.
  • Training Provided.
  • Allowance Provided.
  • 5 Working Days.

Requirements

  • Minimum Diploma holder.
  • At least 3-4 years' experience in the call centre industry.
  • Minimum one year experience in supervisory roles.
  • Basic Excel knowledge.

Preferred Skills

  • Problem-solving Skills.
  • Fluency in Mandarin.
  • Customer Service Management.
  • Communication Skills.
  • Team Management.

Contact Information


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