Team Leader Position
6 days ago
About the Job
Telecontinent seeks an experienced Team Leader to oversee the daily performance of our Contact Centre Operations. The ideal candidate will have a proven track record in managing teams, meeting KPIs, and ensuring operational efficiency.
Key Responsibilities
- Manage team performance to deliver best-in-class service, meeting or exceeding all KPIs.
- Ensure adherence to standards and procedures.
- Conduct staff performance reviews and create improvement plans.
- Generate daily reports for internal reviews and documentation.
- Lead the team in delivering exceptional customer experience.
- Collaborate with the Manager and Client to understand operational needs.
Working Conditions
- Monday to Sunday, 8am to 8pm (operation timing).
- 5 working days, with 2 off-days depending on the schedule.
- 9 working hours per day, including lunch hours.
- Flexible arrangements based on operation needs.
Remuneration
- Base pay is negotiable.
- KPI allowance: up to RM500.00/month.
- Annual increment based on performance.
- Annual bonus based on performance.
Benefits
- Medical and Hospitalisation Leave.
- EPF / SOCSO / PCB.
- Annual Bonus.
- Training Provided.
- Allowance Provided.
- 5 Working Days.
Requirements
- Minimum Diploma holder.
- At least 3-4 years' experience in the call centre industry.
- Minimum one year experience in supervisory roles.
- Basic Excel knowledge.
Preferred Skills
- Problem-solving Skills.
- Fluency in Mandarin.
- Customer Service Management.
- Communication Skills.
- Team Management.
Contact Information
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