Assistant Manager, Corporate Card Management

The role of the Corporate Card Management (CCM) Assistant Manager is crucial in providing support to the Global Finance Operation (GFO) and HQ Treasury while fostering collaboration with the Regional Finance Director, Country Finance Manager and Function Lead (PTP, CM, OTC, GIR, RTR). He/She supervises the CCM team in the delivery of assurance and management of corporate card function to the designated region and business units.

This role will utilize change management principles, processes, and tools to focus on driving operational and assurance results for the organization, including planning, implementation, transition, and service delivery of the corporate card functions for integrations/new acquisitions or any continuous improvement or other initiatives/projects.

• Manage the organization's corporate purchasing card program such as the issuance, renewal, and modification; cancellation, records retention, and distribution lists; compliance issues and customer service (credit limit increases, policy interpretation, exception transaction processing, etc.)
• Responsible for carrying out a thorough review of employee corporate and purchasing card transactions, analyzing spending trends, and consulting with cardholders on transactions to generate a detailed report on spending patterns and policy exceptions.
• Responsible for identifying violations to the corporate credit card policy.
• Responsible for the provision of training on appropriate use of corporate cards to cardholders in accordance with internal policy.
• Render support to cardholders, data and technology department, human resources, and credit card administrators, and other groups to assist them with questions and concerns relating to corporate and purchasing card transactions and policies.
• Responsible for carrying out random transaction audits to ensure policy compliance.
• Prepare and support financial reports and analysis upon request.
• Review transactions processed by the team. Review (or compile, when required) corporate card transactions and reconciliations, provide variance analysis, highlight issues/concerns, and follow up on outstanding matters.
• Lead & manage the team for the month-end related tasks to ensure the deadlines & deliverables as agreed in the SLAs are completed on time.
• Act as an escalation point for any issues involving the corporate card related items.
• Liaise with internal and external stakeholders, managing expectations & driving continuous improvement within the team to ensure quality delivery.
• Analyze, review, assess and approve rejection for incomplete supporting documents/evidence.
• Resolve issues escalated from the team and escalate to Manager, HOD on matters of severe nature.
• Manage and lead team to respond to compliance audits and audit queries.
• Making sure internal controls are in place, and accounting complies with all external regulations. Keeps abreast of changes of internal guidelines and external accounting standards.
• Guide and coach the team to update the SOPs accurately and timely.
• Prepare and review team performance (team productivity & errors) on a monthly basis for improvements.
• Able to troubleshoot and resolve simple system errors relating to corporate card accounting, journal processing & SUN system closing tasks.
• Ad-hoc duties that will be assigned from time to time.
• Ensure the information received complies with HK IFRS and Group accounting standards.
• Prepare meaningful analytical review and analysis, accounting journals for correction, workings and schedules on regular basis.
• Support the team to develop and recommend areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of stakeholders.
• Assist in projects such as Robotic Process Automation/ Continuous Improvement project and plan.
• Responsible for updating desk procedures, control checklist and training materials as and when new enhancement identified, implemented, and communicated.
• Ensure proper back-up plan and if needed, hands-on month end close process.
• Leadership and Others
• Direct the teams to deliver services within the agreed service levels and budgetary guidelines defined in the GFO Service Level Agreement.
• Establish efficient communication channels and maintain close working relationships with customers, support personnel and external parties (e.g. banks, auditors, etc.).
• Ensure escalation reports are sent and attention to the right channel.
• Work with Manager to set goals and objectives for the CCM team. Monitor and evaluate KPI metrics.
• Contribute to the development and refinement of Service Level Agreement and Service Reporting for the services provided.
• Accountable for achieving the Finance related target key performance indicators (KPI), operational level agreements (OLA) and service levels agreement (SLA) to the customers. Continuously monitor and introduce areas for improvement by acquiring and providing feedback from/to the customers and team.
• Lead & manage continuous improvement (CI), service efficiency initiatives to better serve PPG business needs. Constantly looking for improvement opportunity to strike operational excellence e.g. process. Perform UAT as needed.
• Allocate resources and responsibilities across CCM team to deliver business results. Ensure resource strategy is flexible enough to respond to demand variations.
• Develop contingency plans to manage attrition.
• Manage the performance of the team by conducting performance evaluation and review consistently and provide constructive feedback for improvements.
• Provide guidance, feedback, and reinforcement to CCM Team members regarding development needs and opportunities, and secure resources to support development efforts.
• Oversee the training and development of CCM Team members to ensure competency in performing tasks.
• Develop & manage short and long-term operational and strategic goals for CCM team. Ensure cost efficient use of resources.
• Identify opportunities to continuously increase savings.
• Develop and maintain good working relationships with counterparts in BU and HQ to ensure smooth processing of transactions. Cultivate a customer service culture within the team. Attending to customers' enquiries and concerns in a professional manner.

About you:

• A bachelor's degree in accounting and finance or equivalent.
• Minimum 5-8 years working experience with at least 2-4 years in a supervisory position, preferably in a global shared service environment.
• Work experience in a multinational or regional corporate business environment is preferable.
• Exposure in a large and reputable audit firm would be an added advantage.
• Exposure in SUN accounting systems and/or other ERP systems.
• Possess strong understanding of accounting systems, internal controls, financial reporting, and financial statements analysis.
• Exposure in corporate card management, risk management, control & compliance, banking relationship.
• Ability to analyze data and metrics, providing insights on corporate card related analysis and risk matrix.
• Strong analytical skills.
• Proficiency in MS Excel (e.g., formulas, pivot tables, macros, tables, and graph production) and MS PowerPoint.
• Exposure on month end close, analysis of P&L and balance sheet.
• Good communication, interpersonal and presentation skills in English.
• Fluency in written and spoken English. With Cantonese, is an added advantage.
• Proactive and responsible, take ownership of work-streams and proactive problem-solving skills.
• Agile and flexible, adapt quickly to new environment.
• Resilient and durable, able to maintain momentum in the face of obstacles and setbacks.
• Able to deal with ambiguity and uncertainty in an effective manner.
• Ability to work according to strict deadlines and manage various demands, demonstrating accuracy, attention to detail and good time management skills.
• Excellent communication skills, diplomatic, flexible and "can do" mind-set.
• Have ability to have good grasp of the detail whilst understanding the "big picture", and to manage multiple tasks and priorities simultaneously.
• Be able to lead and collaborate effectively across multiple internal functions.
• Leadership competency – Deliver Results, Customer Focus, Value Talent, Build Trust, Emotional Intelligence, Continuous Improvement.

• Mid-Senior level

• Full-time

• Accounting/Auditing, Finance, and Administrative
• Industries: Hospitality