Technical Support Executive

4 days ago


Petaling Jaya, Selangor, Malaysia Sasbadi Sdn Bhd Full time

This job is perfect for those who enjoy robotics and education You might like this job because it involves developing LEGO Education content, helping customers with technical issues, and facilitating workshops.

RM 2500 - RM 3500

Sasbadi Learning Solutions Sdn. Bhd. (a wholly owned subsidiary of Sasbadi Holding Berhad)

We are seeking well-mannered, positive, pleasant, and highly motivated individuals for an exciting and dynamic position. This role involves developing robotics educational content and materials for various age groups and skill levels, conducting research on robotics educational products, and facilitating workshops for a unique brand of product: LEGO Education

Responsibilities:

  • Interact with customers via various communication channels, such as phone, email, chat, or in-person, to understand and identify technical issues.
  • Develop and maintain in-depth knowledge of the products or services offered by the company.
  • Provide guidance and training to customers on how to use the product, which may involve creating training slides, tutorials, or FAQs.
  • Collaborate with other members of the sales and technical support team to resolve issues and improve the overall customer experience.
Job Requirements

Requirements:

  • Loves Education
  • Loves LEGO
  • Possess at least a diploma in engineering (electrical & electronic, mechanical, mechatronic, computer science) or equivalent
  • Understanding of common programming languages used in robotics education
  • Understanding of common educational principles and practices in STEM
  • Verbal and written communication skills to convey complex technical concepts in an understandable manner
  • Willingness to travel
  • Working Location: Northern region of peninsular Malaysia.
Skills

Software Engineering

Robotics

Technical Support

Communication

Company Benefits

Medical Claim: We concern about our staff a lot, and that's why we provide panel clinic and a certain amount of medical claims for staff.

Friendly Working Environment: We always treat each other like we are one family, creating the most comfortable work environment for everyone.

Company Events: We celebrate important festivals and love to enhance the engagement between all staff.

The Sasbadi Group is a well-established Education Solutions Provider based in Malaysia and listed on the Main Market of Bursa Malaysia Securities Berhad. Established in 1985, we are recognised for our unique blend of creativity in product design and sensitivity towards user experience. Today, our products span across a full spectrum of education solutions focusing on content creation, digital solutions development, and distribution of hands-on learning tools. We have been appointed to work with international brands such as LEGO Education and National Instruments as partners to provide tools and platforms for hands-on learning in Malaysia.

In 2011, we also began to develop online learning solutions for teachers and students nationwide. In tandem with our rapid business expansion, we are constantly on the lookout for dynamic, ambitious, and highly-motivated individuals to fill various positions in our organisation. We provide good career growth opportunities, on-the-job training, and attractive benefits.

Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.

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