Field Service Technician

3 days ago


Seri Kembangan, Selangor, Malaysia E-Document Solution Sdn Bhd Full time

This job is for a Field Service Technician who travels to fix and maintain equipment. You might like this job because you get to solve problems on-site, help customers, and work with a team while enjoying hands-on tasks every day

RM 2000 - RM 2500

Duties & Responsibilities
  • Providing service and customer support during field visits
  • Managing all on-site installation, repair, maintenance, and test tasks
  • Diagnosing errors or technical problems and determining proper solutions
  • Perform all on-site activities related to installation, repair, maintenance, and test tasks
  • Ensure that all service and repair are carried out properly in accordance with the Standard Operating Procedures.
  • Document the progression of the service jobs and produce timely and detailed service reports
  • Report their daily job work status to Tech Lead.
  • Coordinate with team members to assist all servicing work as & when required
  • Adhere to company's given rules and regulations
  • Team up with colleagues and other team members
  • Build relationships and trust with customers and clients
  • Perform other duties as assigned.
  • Prepare used parts to standby for field technician usage.
Job Requirements

Knowledge, Skills & Experience:

  • Minimum high school certification (SPM) or equivalent.
  • Min. 1 year of proven field service experience.
  • Ability to troubleshoot, test, repair and service technical equipment.
  • Possess basic reading and writing skills in English & Malay to comprehend service/repair orders
  • Must have own transport with valid driving license (B2 or D).
  • Basic customer service skills are essential.
  • Good in time management & attendance.
  • Good interpersonal skills and able to communicate & cooperate with clients and co-workers.
  • Familiarity with using mobile tools and applications.

Person Specification:

  • Customer-oriented person.
  • Being flexible and having a willingness to adapt & take on new challenges.
  • Calm, self-motivated, responsible & detail-oriented person.
  • Passionate to work, reliable, positive thinking & professional with a can-do attitude.
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