Operations Manager

5 days ago

Penang, Malaysia Maitree: Every story counts Full time
Operations Manager (Digital Arts, Culture and Heritage Malaysia)

Overview of Maitree

Maitree is a digital consultancy and studio with a team based in Australia and Malaysia. We work across a broad range of projects in Australia and Malaysia servicing government, corporate and nonprofit clients on purpose-driven projects. In Penang, we are progressing new digital heritage projects within the arts, culture, museum and tourism sectors. We advocate for interdisciplinary approaches by working across sectors of technology, arts, culture and heritage to produce projects that are niche and innovative. The nature of our production can range from video content to use of new technological advancements such as Virtual Reality and Augmented reality.

Role Description

The Operations Manager (Digital Arts, Culture and Heritage Malaysia) supports the artistic and business operations of Maitree, maintaining organisational systems and day-to-day activities. It is PENANG BASED. We are a small company in a stage of growth and looking for someone to help consolidate our systems and operations on a day to day basis and work with the Director to provide larger strategic direction. This may be someone who has experience building start ups - and can consider new approaches to company sustainability and scalable growth. The OM is responsible for the leadership, supervision, and coordination of the people, finances, and physical resources in the company, and ensures all requirements are met to maintain Maitree's registered company status in Malaysia.

Salary: RM6,500 - RM7,500 per month plus government contributions. Salary will be dependent on the relevant skills, experience, and competencies of the successful applicant.

Primary Responsibilities:

Strategic Planning

  • Develop and revise annually a two-year rolling business plan in partnership with the Director
  • Develop and monitor financial forecasts against strategic goals for business planning
  • Support the Director in looking at new clients and future business opportunities, including supporting the pitching process with potential clients
  • Maintain relationships with client contacts, industry peers and organisations

Business Operations

  • Manage financial operations including budgeting, cash flow, income and expenditure, tax and payroll
  • Work with our bookkeeper to manage Quickbooks and liaise with external accountant and auditor as required
  • Manage human resources including recruitment and contracting, training and supervision as necessary
  • Manage physical resources including rented spaces and assets, including contract renewals, equipment maintenance and upgrades
  • Manage all reporting needs required for Maitree Malaysia's registered company status, including liaising with the company secretary on documentation in a timely manner
  • Develop and oversee implementation of organisational policy in collaboration with the founder and team members

Project Oversight

  • Meet regularly with the Producers on the team to ensure target deadlines are being met on all projects, with an emphasis on budget & cash flow implications and stakeholder management

Line Management

  • The OM reports to the Company Director.
  • The OM is the line manager for the Producers on the team.
  • All staff and contractors report directly to the HOO to request leave, renew contracts, and address all industrial issues arising in their jobs.

Skills & Qualifications

  • Demonstrated experience in managing a small business or start up which has successfully scaled up
  • Strong skills in financial management and budget development
  • Passion for driving systems and managing resources to support the creative process and the personnel involved
  • Excellent verbal and written communication skills in English, with an ability to communicate with diverse stakeholders
  • Ability to understand documents and converse in Malay
  • Proficiency in Google Drive or Microsoft Office suite, particularly Sheets/Excel
  • Ability to prioritise workloads and meet competing deadlines whilst working in a small team environment
  • High degree of organisation and attention to detail
  • A commitment to a culture of inclusivity and belonging
  • Strong leadership and negotiation skills, with high emotional intelligence and interpersonal savvy
  • Possesses own means to travel within Penang for stakeholder meetings or site visits
  • Knowledge of the Malaysian creative industry, tourism and cultural heritage sectors desirable, especially funding channels
  • Strong interest in learning about arts management, with a focus on the digital arts and the museum sector
  • Skills and experience in digital arts/museology/creative, tech, or educational spaces
  • Experience with Quickbooks
  • Proficiency (spoken and/or written) in Malay or Mandarin

How to apply

  • To apply: Please send a cover letter explaining why you are interested in this role to peta@maitreehouse.com and luvenia@maitreehouse.com. We are looking for someone who is available now to take up the role.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Media Production

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