Store Manager l Marks

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Al-Futtaim Group Full time

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including Marks & Spencer brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day.

Job Purpose

  1. To be responsible and accountable for the commercial, operations and management of designated store(s) focusing on the below:
  2. Lead, motivate and mentor his team in achieving high level of performance and productivity.
  3. Maximizing sales opportunity, minimize loss of sales opportunity. Achieve the sales target given.
  4. Control stock losses to the minimum level;
  5. Ensure full compliance of company's SOP, policies and procedures, profit protection measures, rules and regulations.
  6. Maintain highest standard of service following the service modal specified by UK principal.
  7. Efficient control of stocks, following up deliveries, shortages and inter store transfer.
  8. Build a strong sales and service business culture within the team members/work place.

Job Responsibilities

  1. Leading team of store/sales manager(s)/senior supervisor(s)/supervisor (s) in maximizing sales and commercial opportunities.

To lead and focus on maximizing sales and commercial opportunities in the following areas:

  1. Maximize the sales return per square foot;
  2. Increase average basket and overall transactions of the responsible business unit.
  3. Efficiency of the full preparation/implementation of sales promotion activities;
  4. Seasonal change is accordance to the seasonal guide provided and merchandise display present the season highlight and the standard of display is high to promote better shopping experience and increase sales.
  5. Analysis sales figure and seek ways to increase sales via looking into areas of strengths and weaknesses guided by commercial numbers and on floor observation.
  6. Use stock management systems to ensure the optimum stock availability and provide solution to ensure logistic movements of stocks including consolidation is being carried out in the most efficient manner i.e. WH to store, fitting room stock turnaround time and receiving stocks turnaround time are optimum.
  7. Full implement best practices following the commercial management toolkit as guide to better manage the commercial aspect of the store business.
  8. Lead and motive the team to achieve daily target set.

Customer Service

  1. Build a service culture that drive team towards achieving excellent customer service via mentoring, coaching, look into training requirement, motivation, incorporate customer service into daily briefing and role play and leading by example.
  2. Achieve company and store customer satisfaction score and Net Promoter score target or above.
  3. Liaise with the Merchandising Team to ensure the best mix of available merchandise is displayed in each store.
  4. Liaise with the VM team to ensure high standards of merchandise presentation at all times.
  5. Plan and implement changes to merchandise layouts in order to maximise returns per square foot.
  6. Ensure each Sales Manager has updated the sales floor plans for the regular and sales period.
  7. Periodically update the sales floor plan and ensure floor proportionality match sales efficiency and suggest areas for improvements.
  8. Implement "Basic Stock System" and ensure backroom is clean and tidy so that team could easily locate stocks for replenishment purposes.
  9. Ensure orders of merchandise within the agreed merchandise catalogue direct from the store to local suppliers are controlled effectively.
  10. Probe department strengths and weaknesses and make recommendations for changes.
  11. Ensure brand names of each sub brand unit and merchandise themes are effectively highlighted in all departments.
  12. Ensure aged and damaged merchandise are cleared according to Company's policies. All Seasonal Clearance preparation work and clearance guide are fully complied with including price change on the floor via price tagging are according to the clearance lists provided by the Merchandise team.

Operations

  1. Ensure maximum efficiency by planning and implementing of staffing resources.
  2. Work closely with the supporting team to ensure that merchandise is efficiently ordered, delivered and returned from / to the Warehouse and store or store to outlets, correct BTF is built on each line.
  3. Adhere to legal and company regulations and ensure company assets are safeguarded through maximum effectiveness of health and safety policy, security procedures and premises management.
  4. Liaise regularly on all relevant operational matters with immediate reporting superior.
  5. Make sure all the operations jobs are compliance at the designated store.

Cost Control

  1. Ensure all administrative documentation and procedures relating to financial and stock control are fully implemented.
  2. Manage stock take preparation/activities and initiate the appropriate follow up / investigation on stock loss.
  3. Ensure staffing resources are productive & cost efficient.
  4. Set and control budgets for designated areas.

Human Resources

  1. Work hand in hand with HR team to ensure all areas covering human resources are being managed and carried out efficiently.
  2. Enhance effective teamwork through open communication and the involvement of all members of the Store Management Team.
  3. Establish current and future training needs for store personnel and implement relevant training programs.

Others

  1. Communicate effectively and to foster good relationship with appropriate Centre Management.
  2. Contribute to the decision making of the business in general.

Performance Indicators

  1. Store P&L
  2. CSAT report
  3. People Management
  4. Yearly employee survey
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