Operations Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Schneider Electric Full time

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

We are looking for an Operation Manager to make an impact In this role, you will be expected to provide strong leadership and coaching while creating a collaborative environment focused on employee engagement, development, empowerment, and achievement for our Malaysia based operation. In addition, you will be expected to identify and make recommendations to improve process, efficiency and productivity benefiting customers ranging from consumers to our most important businesses. This position will have overall functional responsibility for staff management, client liaison, business development, customer satisfaction and performance management.

What will you do?People Management
  • Coach and develop existing Team Members.
  • Team level project design and management.
  • Manage Team headcount promotion pace and quantity.
  • Implement and identify Team Goals.
  • Identify process failures and implementing process improvement measures.
  • Recruit new Team Members.
  • Develop the teams to achieve best-in-class support driving efficiency, productivity, quality, data driven insights, customer centricity and lean processes.
Performance Management
  • Ability to lead a complex organization supporting countries from around the globe serving a range of customers from consumers to our biggest and most important business customers.
  • Partner with stakeholders & support functions to measure performance while continuously identifying and executing improvement opportunities.
  • Translate business objectives into strategy and tactics to be undertaken by the team to achieve results.
  • Define & execute a full relationship management program with stakeholders including service agreements, success measurement and performance reviews.
  • Facilitate process improvement and engage stakeholders in improving existing policies and procedures through analysis, experience, and employee inputs.
  • Benchmark against other market practices and bring proposals for raising/ improving the process management practices.
  • Model & Cascade Schneider Electric Values and a High-Performance Culture throughout your team including providing leadership, coaching, support, career development and recognition to managers and their teams.
  • Ensure our principles of responsibility are embraced and enforced.
  • Create Process Documentation and Continuous Improvement Projects as needed.
  • Deep knowledge of Schneider Electric Services offers throughout the Asset Management Life Cycle is recommended.
  • Accountable for the development of the organization's strategic plan and country roadmap, including budget development and management.
What qualifications will make you successful for this role?
  • Bachelor's degree (Engineering or Business preferred).
  • At least 6+ work experience in managing operations and driving performance of various businesses. Specific experience and knowledge in managing technical support, finance quality and data management a plus.
  • Proven experience in a managerial role with a focus on coaching and mentoring.
  • Strong leadership skills with the ability to inspire and motivate a diverse team.
  • Ability to drive high performance through effective performance management and team engagement strategies.
What's in it for me?
  • Global Family Leave
  • Comprehensive medical coverage for employee and dependents
  • Worldwide Employee Stock Ownership
  • …and more

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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