Digital Product Manager
6 days ago
Digital Product Manager
Malaysia
Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success.
ABOUT CAPCO
Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry.
Role Overview
This role holder is accountable for the end to end product management of Payments & Transfers capabilities and features. The Payments & Transfers team designs, builds and manages global browser, mobile and staff channels capabilities enabling our customers to manage their payments domestically and internationally.
The role covers a wide range of product capabilities across Client's Wealth & Personal Banking business. You will be part of and key to orchestrating the activities of cross functional teams across different locations operating in a lean agile product development environment.
We're looking for a high calibre, enthusiastic & customer focused product owner, who has experience delivering great products and experiences across multiple channels, for retail products.
Key Responsibilities
- Be passionate about customers, both internal and external. You'll enjoy connecting with them, to understand their needs and working with them to design the best customer experiences.
- You'll lead on market and customer discovery efforts, to understand customer needs to drive the long term vision for your product.
- Ensure the global product journey is aligned with the commercial needs of the market, while also ensuring scalability of the product for a multi-market delivery.
- Act as product owner for one or more product features, designing and driving delivery for customer experiences that are intuitive and scalable across the globe.
- Deliver against a product roadmap and vision to meet and exceed customer and business outcomes.
- Take an 'Idea' through discovery, design & development to 'Done' through collaboration with the wider team.
- Use product management best practice to enable your product area to meet its OKRs (objectives and key results).
- Focus on customer personalisation and engagement; identifying and owning initiatives to personalise the experience for your products.
- Build strong partnerships with Markets, Transformation and Technology teams to deliver at pace.
- Be a key member within the multi-disciplined Payments & Transfers team, exhibiting product management best practices.
SKILLS AND EXPERIENCE
- Experience of optimising customer satisfaction, journey quality and revenue growth across multiple channels.
- Experience leading on new product development and commercialisation.
- Proven experience in product management, working with cross functional teams in an agile development process.
- Preferred experience in Payments or related products within a banking or Fintech environment.
- Proven experience working with Confluence/Jira/Rally or similar product management tooling.
- Passionate about customer experience and engagement.
- Strong strategy, analytical and problem solving skills.
- Team leadership & people management skills.
WHY JOIN CAPCO?
You will work on engaging projects with some of the largest banks in the world.
We offer:
- A work culture focused on innovation and building lasting value for our clients and employees.
- Ongoing learning opportunities to help you acquire new skills.
- A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients.
- A diverse, inclusive, meritocratic culture.
- Enhanced and competitive family friendly benefits.
NEXT STEPS
If you're looking forward to progressing your career with us, please do not hesitate to apply.
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