Customer Service Executive

2 weeks ago


Rawang, Selangor, Malaysia Ean Label Industry Sdn Bhd Full time
Job Responsibility
  • Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
  • Assisting customers with resolving problems, complaints, or conflicts they may have.
  • Maintaining a thorough understanding of the company's products and services.
  • Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
  • Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
  • Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
  • Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
  • Other ad hoc administrative tasks assigned by superior.
Job Requirements

To succeed in this role, we will need you to have:

  • Language(s) required: Mandarin, English and Bahasa Malaysia.
  • Must possess at least Diploma or equivalent.
  • Required skills: Microsoft Office.
  • Keen learner with good attitude, independent, responsible, self-motivated and able to work independently.
  • Ability to multitask, prioritize workload and delegate tasks.
  • Candidates from label printing industry will be an advantage.
  • Able to work with other departments.
  • Willing to work in Kepong (nearby Sri Damansara).
  • Full-time position is available.
  • Fresh graduates are encouraged to apply.
Job Benefits
  • Attractive Incentive Rewards.
  • Opportunities for growth and advancement.
  • Young and diverse working culture Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds.
  • Provide Gym facilities.
  • Annual Performance Bonus.
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