Senior Product Manager

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Promapp Full time

About Nintex:

At Nintex, we are transforming the way people work, everywhere.

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.

Working in engineering:

Working at Nintex as an engineer means building more than just software; it's about making a tangible impact with every line of code. Our engineers are process experts, developing the industry's most complete process and automation platform to transform the way people work. If you're interested, curious and want to learn and do more, the sky is the limit here. We take a solutions-oriented and collaborative approach, constantly innovating our business and products.

About the role:

The Product Manager will be responsible for developing roadmaps and release plans to position our products as competitive and desirable. Along with creating exciting new product ideas, you will work with the wider business to ensure that Nintex pursues & drives initiatives that deliver maximum value to our customers. This role partners with development teams to ship products globally, on time, and with best practices guidance and documentation. Likewise, this role also envisions and validates distinctive capabilities and value propositions that meet customer needs.

Your contribution will be:

  1. Vision and Product Validation: The Product Manager will be responsible for product roadmap and release functional plans. This role will be the voice of the customer needs and possess minimum marketable features based on expertise and customer interaction. An essential part of the Product Manager role will work closely with R&D delivery leads and assist in analysis and prioritization of backlogs, writing user stories, functionality, UX and upgradability. In addition, the Product Manager will recommend 'in-product' features to gather usage insight and to promote selling and up-selling. In the light of working with a variety of stakeholders, the Product Manager will also determine opportunities and needs to work with Technology Partner to complement and enhance vision.
  2. Product Knowledge and Documentation: In this role, the Product Manager will collaborate with the User Assistance team to ensure quality and relevance of documentation such as evaluation guides, tutorials, help files, install guides, release notes etc. Moreover, the Product Manager will run milestone programs for technical previews, betas, evaluation guidance and early adoption. Dissemination of product knowledge to marketers, TMs, technical pre-sales and support will be essential to ensure the success of this role.
  3. Release coordination: To ensure success in this role, the Product Manager will verify how feature triage decisions map to release plan, customer needs and launch timing trade-offs. A vital responsibility of the Product Manager will also include ensuring branding guidelines are reflected within product and user interfaces, as well as ensure that marketing collateral is accurate and highlights the envisioned key investments. Working in collaboration with a variety of stakeholders across the product domains, the Product Manager will conduct user experience verification with downloads, hosted trials, SKU creation in internal systems and installation.
  4. Support and Analysis: The Product Manager will provide quintessential support in training support and sales teams at relevant release milestones. Support will also extend to providing product oversight for Technical FAQs and papers, as well as best practices guidance for deployments, upgrades and administration. In this role, the Product Manager will also study trends in support issues across the product lifecycle and also identify questions and topics in community site or 'answer desk' that require answers from product management.

You may be directed to perform other reasonable tasks by your manager.

To be successful, we think you need:

  • 3-5 years' experience in a product manager position, within a SaaS company would be beneficial
  • Experience with Aha Roadmaps, Azure DevOps, Microsoft Power BI
  • Technical understanding of web-based solutions
  • Ability to synthesize and analyze multiple sources of data to drive decision-making
  • K2 experience/knowledge would be highly advantageous
  • Experience working with agile teams to deliver cloud-based SaaS products for business customers

What's in it for you?

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including:

  • Global Gratitude and Recharge Days
  • Flexible, paid time off policy
  • Employee wellness programs and counseling resources
  • Meaningful peer recognition and awards
  • Paid parental leave
  • Invention/patenting assistance
  • Community impact, paid volunteer time, and opportunities
  • Intercultural learning and celebration
  • Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf

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