E-Commerce Design and Customer Support Specialist
3 days ago
DG1.com WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
DG1 is a rapidly growing tech company with a global footprint, dedicated to revolutionizing how SMEs leverage online systems. Our innovative E-Commerce platform empowers businesses to thrive in the digital world.
The Opportunity
We're seeking a talented and ambitious E-Commerce Design and Customer Support Specialist to join our dynamic team. This role offers an exciting opportunity for individuals looking to make a significant impact in the E-Commerce industry through creative design and exceptional customer support. If you're passionate about driving customer success and creating visually compelling online experiences, we'd love to have you on board.
What You'll Do
- Engage with clients effectively to understand their needs and provide tailored solutions.
- Guide customers through the onboarding process, ensuring their vision is accurately reflected in the final design.
- Collaborate with clients to refine designs and implement feedback.
- Translate clients' business ideas and brand identities into visually compelling E-Commerce websites.
- Design and build attractive, functional E-Commerce websites for clients using our no-code platform.
- Create custom layouts, color schemes, and visual elements that align with each client's unique needs.
- Provide expert training on how to maintain and update their newly designed websites.
- Troubleshoot technical issues and work with cross-functional teams to resolve complex problems.
- Stay ahead of E-Commerce and web design trends to apply this new knowledge using the DG1 platform.
- Maintain documentation of design solutions and customer interactions.
- Track and report on customer satisfaction metrics and project success rates.
- Participate in regular team meetings to share insights and best practices.
What We're Looking For
- 2+ years of experience in web design, preferably in E-Commerce platforms.
- Strong portfolio showcasing successful E-Commerce website designs and user experience improvements.
- Excellent visual design skills and attention to detail.
- Strong communication skills in English.
- Ability to translate client needs into effective design solutions.
- Ability to engage with clients and build strong working relationships.
- Passion for delivering exceptional customer experiences through design.
- Adaptability and enthusiasm for working in a fast-paced, innovative environment.
- Basic understanding of HTML/CSS.
- Experience with graphic design tools (e.g., Figma, Adobe XD, or similar).
Why Join Us?
- Drive digital transformation for SMEs and make a tangible impact on their success.
- Collaborate with a diverse, international team of innovators dedicated to excellence.
- Enjoy ample opportunities for professional growth and career advancement.
- Contribute to a dynamic, forward-thinking company where your ideas shape the future.
If you're passionate about E-Commerce, enjoy helping clients bring their ideas to life, and have an eye for impactful design, we'd love to hear from you. Join us in shaping the future of digital business - your skills and dedication are exactly what we're looking for.
At DG1, we're committed to building a team where everyone feels welcome and supported.
Seniority levelAssociate
Employment typeFull-time
Job functionDesign and Customer Service
IndustriesSoftware Development
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