E-Commerce Design and Customer Support Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia DG1 Full time
E-Commerce Design and Customer Support Specialist

DG1.com WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

DG1 is a rapidly growing tech company with a global footprint, dedicated to revolutionizing how SMEs leverage online systems. Our innovative E-Commerce platform empowers businesses to thrive in the digital world.

The Opportunity

We're seeking a talented and ambitious E-Commerce Design and Customer Support Specialist to join our dynamic team. This role offers an exciting opportunity for individuals looking to make a significant impact in the E-Commerce industry through creative design and exceptional customer support. If you're passionate about driving customer success and creating visually compelling online experiences, we'd love to have you on board.

What You'll Do

  1. Engage with clients effectively to understand their needs and provide tailored solutions.
  2. Guide customers through the onboarding process, ensuring their vision is accurately reflected in the final design.
  3. Collaborate with clients to refine designs and implement feedback.
  4. Translate clients' business ideas and brand identities into visually compelling E-Commerce websites.
  5. Design and build attractive, functional E-Commerce websites for clients using our no-code platform.
  6. Create custom layouts, color schemes, and visual elements that align with each client's unique needs.
  7. Provide expert training on how to maintain and update their newly designed websites.
  8. Troubleshoot technical issues and work with cross-functional teams to resolve complex problems.
  9. Stay ahead of E-Commerce and web design trends to apply this new knowledge using the DG1 platform.
  10. Maintain documentation of design solutions and customer interactions.
  11. Track and report on customer satisfaction metrics and project success rates.
  12. Participate in regular team meetings to share insights and best practices.

What We're Looking For

  1. 2+ years of experience in web design, preferably in E-Commerce platforms.
  2. Strong portfolio showcasing successful E-Commerce website designs and user experience improvements.
  3. Excellent visual design skills and attention to detail.
  4. Strong communication skills in English.
  5. Ability to translate client needs into effective design solutions.
  6. Ability to engage with clients and build strong working relationships.
  7. Passion for delivering exceptional customer experiences through design.
  8. Adaptability and enthusiasm for working in a fast-paced, innovative environment.
  9. Basic understanding of HTML/CSS.
  10. Experience with graphic design tools (e.g., Figma, Adobe XD, or similar).

Why Join Us?

  1. Drive digital transformation for SMEs and make a tangible impact on their success.
  2. Collaborate with a diverse, international team of innovators dedicated to excellence.
  3. Enjoy ample opportunities for professional growth and career advancement.
  4. Contribute to a dynamic, forward-thinking company where your ideas shape the future.

If you're passionate about E-Commerce, enjoy helping clients bring their ideas to life, and have an eye for impactful design, we'd love to hear from you. Join us in shaping the future of digital business - your skills and dedication are exactly what we're looking for.

At DG1, we're committed to building a team where everyone feels welcome and supported.

Seniority level

Associate

Employment type

Full-time

Job function

Design and Customer Service

Industries

Software Development

#J-18808-Ljbffr
  • E-commerce Specialist

    14 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CTG Wellness Sdn Bhd Full time

    We are looking for an E-commerce Specialist to join our team and help us drive e-commerce growth through effective online marketing strategies. As an E-commerce Specialist at CTG Wellness Sdn Bhd, you will be responsible for developing and implementing e-commerce marketing plans, managing our e-commerce platform, and analyzing e-commerce performance.Your...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DG1 Full time

    About UsWe're a dynamic company dedicated to empowering businesses to thrive in the digital world. Our innovative E-Commerce platform is designed to help SMEs achieve their goals.Your RoleAs an E-Commerce Design and Customer Support Specialist, you will play a crucial part in shaping the future of digital business. You will work closely with our clients to...

  • E-commerce Design

    5 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CLEF Beauty Full time

    CLEF Beauty is committed to delivering clean and effective beauty products tailored for the hot tropical weather in Malaysia.About UsWe have established ourselves as a trusted brand by focusing on customer satisfaction and rigorous lab testing to ensure fast, safe, and long-lasting results.In this role, you will be responsible for designing compelling visual...


  • Kuala Lumpur, Kuala Lumpur, Malaysia 2Stallions Sdn Bhd Full time

    Job OverviewWe're seeking an E-commerce Partnership Specialist to join our team at 2Stallions Sdn Bhd. This role involves developing and implementing growth strategies, driving sales for e-commerce website and CMS design and development projects, and leading the business development process, including ideation, proposal preparation, and pitching during sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia ResMed Inc Full time

    We are seeking a highly skilled E-commerce Strategy Specialist to join our Global Technology Solutions (GTS) team at ResMed Inc. As a key member of our Direct to Consumer (DTC) and Retail team, you will be responsible for developing and implementing e-commerce strategies that drive business growth and customer engagement.The ideal candidate will have a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

    About the Role:We are seeking a skilled E-commerce Marketing Specialist to join our team at Nirvana Asia. This role will be responsible for developing and executing e-commerce marketing strategies and campaigns to drive customer acquisition and increase online sales.Key Responsibilities:Develop and implement e-commerce marketing strategies to achieve...

  • E-Commerce Specialist

    20 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    This job is for an E-Commerce Specialist who manages online products and boosts sales. You might like this job because you'll create marketing strategies, help customers, and work with cool teams to make shopping fun and easyUpload, update, and maintain accurate product listings on e-commerce platforms (e.g., website, Amazon, eBay).Ensure product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Job Description:As an E-Commerce Planning Specialist, you will be responsible for developing and implementing plans to drive revenue growth and improve profitability across our e-commerce platform. You will work closely with our merchant planning team to analyze market trends and competitor activity, and develop strategies to stay ahead of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full time

    At U Mobile, we are always on the lookout for talented individuals to join our growing team as a E-Commerce Optimization Specialist.This role is ideal for someone who can adapt to a fast-paced environment and has a passion to enhance owned platforms' performance. The successful candidate will be involved in strategizing, monitoring, and optimizing owned...

  • E-commerce Manager

    2 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia ORA Full time

    At ORA Group, we're shaping the future of wellness and skincare through bold brands that challenge the status quo. Our portfolio includes Modern Molecules (advanced anti-aging skincare), OVA (women's health), and &sons (men's health). We're growing fast and looking for driven individuals ready to scale with us across global markets.Role Overview:We're...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DPL INTERNATIONAL SDN BHD Full time

    This role involves overseeing the day-to-day operations of e-commerce platforms, ensuring smooth software integrations and partner relationships.Job ResponsibilitiesDevelop a detailed report outlining the health of ongoing projects related to e-commerce platforms.Analyze data using relevant e-commerce tools to identify areas for improvement.Implement...


  • Kuala Lumpur, Kuala Lumpur, Malaysia GOOD CHEN 谷丞食品 Full time

    Job DescriptionWe are looking for a highly skilled E-commerce Visual Coordinator to join our team. As a key member of our e-commerce team, you will be responsible for creating engaging visual content that drives sales and customer engagement.Main Responsibilities:Design and develop visual content for e-commerce websites and social media platforms.Collaborate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

    This job is an E-Commerce Executive, where you manage online product listings, help customers, and optimize website performance. You might like this job because you enjoy problem-solving, marketing, and working with data to boost salesResponsibilitiesCreate and manage product listings on e-commerce platforms (e.g., Shopify, Amazon, eBay).Ensure product...

  • E-commerce Manager

    6 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DC Healthcare Holdings Berhad Full time

    We are seeking an experienced E-commerce Manager to join our team at DC Healthcare Holdings Berhad.This role is responsible for developing and executing e-commerce strategies that drive sales, increase conversions, and enhance customer experience.The ideal candidate will have a proven track record of managing e-commerce platforms, optimizing product...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy Full time

    Join to apply for the E-Commerce Executive role at Wealth Mastery AcademyJob ResponsibilitiesProduct Listing & Management:Create and manage product listings on e-commerce platforms (e.g., Shopify, Amazon, eBay).Ensure product descriptions, images, and pricing are accurate and optimized for SEO.Order Processing & Customer Service:Oversee order fulfillment and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Z21 Studio Full time

    Become an E-commerce Growth ChampionZ21 Studio is a leading digital marketing agency that helps e-commerce brands grow through Shopify, FB/IG/Google/TikTok Ads, Email Marketing, Conversion Rate Optimization, and Data Analytics. We are seeking a skilled Performance Marketing Specialist to join our team.This role involves managing client brands, executing paid...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Shopee Full time

    Merchant Planning SpecialistWe are looking for a highly motivated and detail-oriented Merchant Planning Specialist to join our team at Shopee. In this role, you will be responsible for tracking merchant performance and identifying areas for improvement.Monitor merchant investments and pinpoint better opportunities for growth.Track the Merchant dashboard to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia WMA's group Full time

    Manage and optimize the product listings on e-commerce platforms (e.g., Shopify, Amazon, eBay, Taobao, Tmall, etc.), ensuring product descriptions, pricing, and images are accurate and aligned with branding.Continuously improve the product catalog by updating product information, adding new products, and removing obsolete listings.Monitor the online store's...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DPL INTERNATIONAL SDN BHD Full time

    This job is for an E-Commerce Marketing Executive who oversees online platform success and growth, reporting to management. You might like this job because it involves strategizing to increase traffic and conversion rates.RM 3000 - RM 3500Full-Timefew days agoJob DescriptionResponsibilitiesEnsure the smooth day-to-day operations of the e-commerce platforms...


  • Kuala Lumpur, Kuala Lumpur, Malaysia DPL INTERNATIONAL SDN BHD Full time

    This job is for an E-Commerce Marketing Executive who oversees online platform success and growth, reporting to management. You might like this job because it involves strategizing to increase traffic and conversion rates.RM 3000 - RM 3500Full-TimeJob DescriptionResponsibilitiesEnsure the smooth day-to-day operations of the e-commerce platforms including...