Customer Retention Specialist, Japanese Speaking
4 days ago
Customer Retention Specialist
Customer Retention SpecialistApply locations Kuala Lumpur, Selangor, Malaysia
Time type: Full time
Posted on: Posted 8 Days Ago
Job requisition id: 3144309
Description:
At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone - at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. We offer a thriving performance-based environment which encourages collaboration, diversity and inclusion. We put a strong focus on integrity in everything we do and we play to win as a team.
We are looking for a Retention Sales Specialist for the Japan Region
Responsibilities:
- Develops an understanding of the organization's services, solutions, and software, including unique value propositions and competitive advantages.
- Builds professional relationships with clients, gaining a deep understanding of their unique business and IT needs.
- Supports in developing and executing comprehensive sales strategies for existing clients.
- Maintains accurate and organized records of leads, opportunities, customer interactions, and market research findings.
- Takes ownership of tracking and reporting on key sales metrics and using data-driven insights to optimize sales strategies.
- Participates in training sessions to enhance sales techniques, product knowledge, and communication skills.
- Ensures that all sales activities comply with industry regulations and legal requirements.
- Conducts channel meetings which include driving renewal closure, identifying and closing up-sell opportunities.
- Builds and executes a sales plan for exceeding assigned quota targets; includes developing strategies to increase incremental service sales through up-sell, cross-sell and other service offerings.
Education and Experience Required:
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in technical selling, consultative selling, account management, or a related field.
Knowledge & Skills:
- Business To Business
- Customer Relationship Management
- Demonstration Skills
- Enterprise Sales
- Outbound Calls
- Product Knowledge
- Sales Process
- Microsoft Office
- Sales Prospecting
- Selling Techniques
- Solution Selling
- Value Propositions
Cross-Org Skills:
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
Impact & Scope:
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
Complexity:
- Responds to routine issues within established guidelines.
Job: Sales
Schedule: Full time
Shift: No Shift premium (Malaysia)
Travel:
Relocation:
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement.
You're driven to make positive changes. We're driven to find people like you. We have a lot in common.
At HP, diversity and inclusion are business imperatives. We are driven to be the career destination for all top talent. Join us in reinventing the standard for diversity and inclusion where talent is our criteria.
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