Manager, Credit Systems Support

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Alliance Bank Full time

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Responsibilities:
  • Work collaboratively with IT, business partners and vendors to support and enhance financial applications effectively and efficiently.
  • Providing technical guidance and support to users on application functionalities and workflows.
  • Perform first level impact assessment, evaluate the feasibility of change requests.
  • Configure and maintain application parameters, workflows and decisioning rules.
  • Follow up closely with vendors and system providers in resolving issues and providing solutions.
  • Coordinate user acceptance testing (UAT) with business users and conduct UAT on fixes and change requests.
  • Ensure compliance with regulatory requirements in application processes.
Job Requirements:
  • Bachelor's Degree in Finance, Information System, or a related field.
  • A minimum of 3+ years of experience in application support, loan processing, or financial systems support.
  • Strong analytical and problem-solving skills, self-starter, good communication skills and ability to work independently with minimum supervision.
  • Ability to assist users, troubleshooting and resolving application errors or workflow issues.
  • Ability to manage fixes, change requests and vendor interactions simultaneously.
  • Experience in SQL, credit or collection systems is an advantage.
About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

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