Junior Admissions Officer

4 days ago


Ipoh, Perak, Malaysia Tenby Schools Full time

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Established in 1960, Tenby Schools Ipoh was the pioneer of the 6 Tenby Schools which are now part of the International Schools Partnership. We have over 1,000 students typically representing about 30 nationalities situated on a 13-acre campus, offering IPC, IGCSE, A level and SPM programmes as well as 70 co-curricular activities. Through our passion for Amazing Learning, our students are consistently high achievers in academic results, sports and music. We are proud members of the Malaysian Future Leaders School.

We are committed to providing work life balance to our staff and Getting Better is our philosophy. In Getting Better the school actively supports the continuous professional development of staff. As a school under the International Schools Partnership, we share best practices and resources with over 50 schools around the globe, and career advancement opportunities beyond borders are also constantly open to ambitious individuals. We are a tight-knit community extending to our Parents and other stakeholders and are supported by our Social and Welfare community groups. Pastoral care is extended to support both the wellbeing of students and staff.

  • A culture of engagement and trust, where staff contributions are recognised and valued.
  • A passionate and motivated team of professionals who put children at the heart of decision-making.
  • An embedded whole campus commitment to professional development and a commitment to serving others.
  • A peer network of like-minded teaching colleagues and support from non-academic staff.
  • Access to expertise, best practice sharing and learning opportunities across countries and cultures.
  • A commitment to employee well-being.

We also offer:

  • Fee discount for children of employees
  • Medical outpatient and insurance benefits
  • Personal Accident insurance coverage

Purpose of Role
We are looking for suitably qualified and experienced Junior Admissions Officer to join our dynamic team.

Key Responsibilities

  • Will work closely with the Admissions Manager and the team to provide first class customer service to all stakeholders with the primary intention of maintaining high retention levels and driving new enrolments to exceed existing targets.

Job Responsibilities:

  • To promptly attend to all admissions enquiries about the Schools (both International and National curriculums).
  • Be responsible for all aspects of the admissions policies and processes, including conducting admissions tests, preparation of offer letters and visa applications.
  • Remain professional, calm and composed with difficult parents, students and visitors.
  • Execute any admissions strategy and key initiatives related to student enrolment.
  • Work closely with the academic and administrative team to market school events and provide input to publications.
  • Organise, support and attend school Open Days, exhibitions and roadshows to promote the schools and increase brand awareness.
  • Maintain good relationships with local agencies and feeder schools to promote ties with the local community.
  • Manage all aspects of enquiries, with up-to-date records of all contact points with prospective parents/students into HubSpot and provide weekly hot leads projection and enrolment to Line Manager.
  • Maintain healthy and high team spirit towards achieving enrolment set target.
  • To communicate feedback from parents in a systematic manner to various stakeholders.
  • To ensure parents receive a response from school in a timely manner.
  • To be familiar with all functions of the Admissions Department and to fill in for an absent colleague, including reception desk duty.
  • Perform other related duties as required.

Skills, Qualifications and Experience

  • Possesses at least a Degree in Marketing, Mass Communication or a Business-related discipline.
  • At least 1 year working experience in sales. Prior experience in Education industry is an added advantage.
  • Has a good command of English (spoken and written).
  • Proficiency in Mandarin language (spoken and written).
  • Demonstrates good interpersonal, analytical, problem-solving skills and is a self-starter.
  • Creative and resourceful.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

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