Customer Service Executive

3 days ago


Johor Bahru, Johor, Malaysia Tecsia Lubricants Pte Ltd Full time
  • Handle incoming and outgoing calls and attend visitor or walk-in customers.
  • Build relationships with existing customers to follow up with customer maintenance schedules and replacement stock.
  • Cold calling to existing and potential customers to support sales growth.
  • Prepare regular reports on order statuses, customer satisfaction, and complaint resolution.
  • Process customer orders and arrange shipments with internal logistics.
  • Monitor order statuses and update customers on any changes or delays proactively.
  • Assist the sales and marketing teams with product promotion and marketing events.
  • Provide the sales team with administrative support.

Administrative Responsibilities:

  • Manage the maintenance and servicing of company equipment and replenishment of office supplies.
  • Manage general procurement for internal use and follow up with suppliers regularly.
  • Assist employees in booking business trips.
  • Coordinate office activities and operations to secure efficiency.
  • Ensure office cleanliness at all times.
  • Plan and arrange internal company events, e.g., team bonding activities and welfare.
  • Write minutes in sales meetings.
  • Perform other administrative and ad-hoc duties assigned by the reporting officer/manager.
How do your skills match this job?

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Malaysia?
  • Do you have customer service experience?
  • Which of the following languages are you fluent in?
  • How many years' experience do you have as a Customer Service Executive?
  • Do you have experience in a cold calls sales environment?

What can I earn as a Customer Service Executive?

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