Customer Service Executive
3 days ago
- Handle incoming and outgoing calls and attend visitor or walk-in customers.
- Build relationships with existing customers to follow up with customer maintenance schedules and replacement stock.
- Cold calling to existing and potential customers to support sales growth.
- Prepare regular reports on order statuses, customer satisfaction, and complaint resolution.
- Process customer orders and arrange shipments with internal logistics.
- Monitor order statuses and update customers on any changes or delays proactively.
- Assist the sales and marketing teams with product promotion and marketing events.
- Provide the sales team with administrative support.
Administrative Responsibilities:
- Manage the maintenance and servicing of company equipment and replenishment of office supplies.
- Manage general procurement for internal use and follow up with suppliers regularly.
- Assist employees in booking business trips.
- Coordinate office activities and operations to secure efficiency.
- Ensure office cleanliness at all times.
- Plan and arrange internal company events, e.g., team bonding activities and welfare.
- Write minutes in sales meetings.
- Perform other administrative and ad-hoc duties assigned by the reporting officer/manager.
Your application will include the following questions:
- Which of the following statements best describes your right to work in Malaysia?
- Do you have customer service experience?
- Which of the following languages are you fluent in?
- How many years' experience do you have as a Customer Service Executive?
- Do you have experience in a cold calls sales environment?
What can I earn as a Customer Service Executive?
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