SSC Operations

3 days ago

Petaling Jaya, Selangor, Malaysia MCC Label Full time
SSC Operations & Service Management Team Lead

Build your Career with an Industry Leader at our Shared Services Centre in Malaysia. As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate. If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you

Job Highlights:

  • Hybrid Working Arrangement
  • Learning & Development
Overview:

The Service Management Team Lead will be responsible for ensuring the effective delivery and continuous improvement of services within the Shared Services Center (SSC). This role will involve standardizing service provisions, managing Service Level Agreements (SLAs), and building robust relationships with key stakeholders.

Job Responsibilities:

Standardization of Service Provision

  • Assist in maintaining standardized processes for SSC service provision as outlined in the service catalogue.
  • Conduct regular reviews of service processes to ensure consistency and alignment with organizational goals.
  • Identify opportunities for process improvements and work with relevant teams to implement changes.
  • Ensure that standardized processes are effectively communicated to all SSC staff and stakeholders.
  • Assist in developing and managing Service Level Agreements (SLAs) with internal departments and external partners to ensure service delivery meets agreed standards.
  • Monitor service performance against SLAs, identify areas of non-compliance, and take corrective actions as needed.
  • Prepare regular reports on SLA performance and present findings to management and stakeholders.
  • Facilitate regular SLA review meetings with stakeholders to discuss performance, address issues, and make necessary adjustments.
Stakeholder Relationship Management
  • Build and maintain strong, collaborative relationships with key stakeholders, including customers, service providers, and internal team members.
  • Act as the primary point of contact for stakeholder inquiries and concerns, ensuring timely and effective resolution.
  • Gather and analyze feedback from stakeholders to identify trends and areas for service improvement.
  • Communicate changes in service provision or procedures to stakeholders in a clear and effective manner.
Documentation Management
  • Maintain accurate and up-to-date documentation of all service processes, procedures, and SLAs.
  • Ensure that documentation is easily accessible to all relevant parties and is updated regularly to reflect changes.
  • Develop and maintain a centralized repository for service documentation.
  • Conduct regular audits of documentation to ensure completeness and accuracy.

Service Performance Metrics

  • Collect and analyze performance data to identify trends, patterns, and areas requiring attention.
  • Monitor and report on service performance against agreed SLAs.
  • Generate and analyze service performance reports to identify trends, issues, and opportunities for improvement.
  • Collaborate with cross-functional teams to develop solutions and recommendations based on performance data.
  • Generate comprehensive reports and dashboards, such as Quarterly Business Reviews or KPI dashboards, on performance metrics and trends to support decision-making processes and provide insights to management.
Change Management and Continuous Improvement
  • Assist in planning, tracking, and coordinating the implementation of change initiatives.
  • Facilitate change management processes to ensure changes are implemented smoothly and with minimal impact to services.
  • Identify and promote best practices in service management and process optimization.
  • Engage with stakeholders to gather input and support for change initiatives.
  • Coordinate the effectiveness of change initiatives and make adjustments as needed to achieve desired outcomes.
Service Excellence in Organizational Building
  • Engage with employees to gather feedback and suggestions for improving organizational processes and addressing concerns related to service provision.
  • Assist in planning and coordinating communications with management and employees for service provision related tasks.
  • Assist in driving a culture of process improvement and innovation by encouraging creative thinking and the adoption of best practices to enhance service delivery.
  • Adopt a customer-centric culture into all service management processes, creating a positive customer experience aligned with SSC values.
  • Develop communication materials that highlight the company's commitment to service excellence, innovation, and customer satisfaction.
  • Assist in monitoring and analyzing stakeholder perceptions of the company's services, gathering insights to drive improvements and enhance overall brand reputation.
  • Enhance company branding through various social media platforms and activities.
Job Qualifications
  • Bachelor's degree in Finance, Accounting, Information Technology, Business Administration or a related field.
  • Proven experience in Service Management or a similar role within a Shared Services environment is an advantage.
  • Strong understanding of Service Management frameworks and methodologies.
  • Excellent negotiation, communication, and interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Detail-oriented with strong organizational skills.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively with cross-functional teams.
  • Ability to adapt to changing business needs and environments.

Only applicants who can legally live and work in Malaysia will be considered.

#J-18808-Ljbffr

  • SSC Business Operations Specialist

    3 days ago

    Petaling Jaya, Selangor, Malaysia MCC Label Full time

    About MCC LabelWe are a global leader in premium label solutions, dedicated to delivering the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.Our purpose is to support our customers in achieving their business goals through innovative and...

  • SSC Performance Lead

    6 days ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    Company Description About Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

  • Financial Operations Manager

    6 days ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    Company OverviewSovereign's Capital is a leading player in Southeast Asia's financial services industry. Our company operates with a strong focus on innovation, empowering our customers and driving economic growth.We are committed to building an inclusive and equitable workplace that provides equal opportunity for our employees to grow and perform at their...

  • Financial Operations Manager

    17 hours ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    At Sovereign's Capital, we're committed to driving Southeast Asia forward by economically empowering everyone. As a Senior Manager in our Finance Shared Service Centre Performance team, you'll play a key role in achieving this mission.The Finance Shared Service Centre is responsible for accounting and finance transaction processing activities across all...

  • Operations Excellence Professional

    6 days ago

    Petaling Jaya, Selangor, Malaysia Grab Full time

    What We're Looking ForWe are seeking a highly skilled and experienced Operations Excellence Professional to join our team at Grab. In this role, you will be responsible for driving business excellence and improving operational efficiency within the Shared Services organization.Key responsibilities include:Developing and implementing process improvements to...

  • Finance Operations Director

    6 days ago

    Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    Key ResponsibilitiesAs a Finance Operations Director, you will be responsible for managing all aspects of workforce management planning within our Finance Shared Service Centre. Your key responsibilities will include:Developing, tracking, and presenting Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance...

  • Operations Team Lead

    3 days ago

    Petaling Jaya, Selangor, Malaysia MCC Label Full time

    About UsMCC Label is a global leader in premium label solutions. Our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.We are seeking a highly skilled Operations Team Lead to join our Shared Services Centre (SSC)...

  • Workforce Management Specialist

    6 days ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    About UsWe are a dynamic team of professionals dedicated to delivering exceptional results through our Shared Services Centre (SSC). Our SSC provides critical support functions for Sovereign's Capital, ensuring financial accuracy, timeliness, and efficiency across all business units.As a member of our team, you will play a key role in driving performance...

  • Transformation Office Manager

    6 days ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    Job SummaryWe are seeking a highly motivated and experienced professional to join our Transformation Office as a Workforce Management Specialist. In this role, you will be responsible for managing all aspects of workforce planning within the SSC, ensuring sufficient resources are available for effective and efficient service delivery.You will also be...

  • Shared Services Optimization Manager

    6 days ago

    Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    Key ResponsibilitiesThe Shared Services Optimization Manager will be responsible for managing workforce planning, KPI reporting, and transitioning processes within the SSC. This includes:Developing and implementing strategic solutions to increase efficiency and productivity within the SSC;Analyzing current processes and identifying opportunities for...

  • Senior Accountant

    3 days ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche AG Full time

    Are you a detail-oriented and results-driven professional looking for a challenging opportunity? Do you have a passion for finance and a desire to work for a global leader in the pharmaceutical industry?About the JobWe're seeking a highly skilled Country Chief Accountant to join our team at F. Hoffmann-La Roche AG. In this role, you will be responsible for...

  • Treasury Operations Expert

    3 days ago

    Subang Jaya, Selangor, Malaysia CMA CGM Full time

    Job DescriptionAs a Senior Analyst in our Treasury team, you will perform various financial tasks to support our business operations.Key Responsibilities:Extract and prepare projected payment reports for submission to CMA HO Treasury.Arbitrate cash allocation under CMA HO instructions.Analyze variances between actual and projected payments.Review and...

  • Transformation Officer

    6 days ago

    Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About Grab and Our WorkplaceGrab is a leading superapp in Southeast Asia, revolutionizing the way people live, work, and travel. We are passionate about harnessing technology to drive economic growth and empower communities across the region.In our Finance Shared Service Centre, we are seeking an experienced Transformation Officer to join our team. As a key...

  • Workforce Planning Specialist

    6 days ago

    Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Workforce Planning Specialist to join our Finance Shared Service Centre team. In this role, you will be responsible for managing all aspects of workforce management planning within our SSC, ensuring that sufficient resources are available for effective and efficient service delivery.Develop, track, and present...

  • Country Financial Controller

    3 days ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    Job DescriptionThis role is responsible for ensuring the day-to-day accounts and accounting processes are managed to a high standard.Working closely with the RSS APAC Ops teams (R2R, D2P & Compliance), you will ensure accuracy of data and smooth operations.You will be the main contact person for SSC KL Finance teams for issue resolution and for FM in the...

  • Global Financial Operations Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    Job Description:We are seeking a highly skilled and experienced Senior Accountant to join our team in Malaysia. As a Senior Accountant, you will be responsible for coordinating with SSC KL Finance teams and executing month-end, quarter-end, and year-end closing activities.Main Responsibilities:Closing Activities: Co-ordinate with SSC KL Finance teams and...

  • Shared Services Director

    6 days ago

    Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    Our Mission and ValuesSovereign's Capital is committed to building a better future for our customers and communities. We achieve this by operating with a strong set of core values, including empathy, adaptability, and resilience.We are passionate about making a positive impact on society through our business practices and community involvement. Our team is...

  • Shared Services Manager

    6 days ago

    Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About UsGrabTaxi Holdings Pte. Ltd. is a leading ride-hailing company in Southeast Asia, operating in several countries across the region. We are committed to building an inclusive and equitable workplace that provides equal opportunity for employees to grow and perform at their best.We are seeking a Shared Services Manager to join our Finance Shared Service...

  • Financial Management Professional

    3 days ago

    Petaling Jaya, Selangor, Malaysia ACCA Careers Full time

    Company OverviewAt ACCA Careers, we strive to deliver unparalleled services in financial management. Our expertise spans across target operating model design and implementation, finance transformation, enterprise performance management, process improvement, and change management.Our Go-to-Market ApproachWe focus on delivering business-driven solutions...

  • Country Finance Manager

    3 days ago

    Petaling Jaya, Selangor, Malaysia ACCA Careers Full time

    Role OverviewThe Chief Accountant is responsible for ensuring the day-to-day accounts and accounting processes are managed to a high standard. This involves working closely with the RSS APAC Ops teams (R2R, D2P & Compliance) to ensure accuracy of data and smooth operations.Frequent communication and collaboration with the affiliate's Finance Manager and/or...