Salesforce Specialist

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

Location: Kuala Lumpur, MY, MY

Global Business Unit: TEC

Job Function: Digital

Requisition Number: 179284

Job Overview

The Senior Salesforce Specialist will play a key role in managing and optimizing Salesforce CRM to enhance sales efficiency and effectiveness. This position is responsible for data management, user adoption, process improvement, and business intelligence to ensure Salesforce supports and drives business growth.

Reporting to the Digital Business Manager, the role will work closely with sales teams, management, and IT to enhance CRM functionalities, improve data quality, and drive Salesforce adoption.

Job Responsibilities

Data Management and End User support: 50%

  1. Ensure data accuracy, integrity, and completeness in Salesforce to improve business decision-making.
  2. Analyze and identify data sources, data redundancy and implement processes to remediate data issues and/or data clean-up efforts.
  3. Analyze and resolve cross-functional data issues across Salesforce.com modules.
  4. Demonstrate skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data.
  5. Lead and perform data cleansing through periodic review.
  6. Act as the first point of contact for user queries, troubleshooting, and ensuring timely resolution of issues.
  7. Support in user maintenance as needed.
  8. Implement process improvements for better data governance, ensuring compliance with company standards.
  9. Develop and maintain user guides, policies, and training materials to support business teams.
  10. Manage and support user training.
  11. Ensure good adoption rates for all countries.

Business Intelligence, System Improvement and Project support: 50%

  1. Support Digital Business Manager during the implementation of new IT projects, promote best practices and suggest process and functionalities enhancements in order to enhance Business efficiency and user adoption.
  2. Participate in the timely execution of regional reporting to facilitate decision making of top management.
  3. Support operational excellence and integration of existing projects (CRM/Service/Marketing automation).
  4. Support cross-functional collaboration to ensure Salesforce integrates smoothly with other business systems (e.g., SAP, PIM).
  5. Contribute to the testing and debugging of new software or enhancements to existing software.
  6. Assist in the enforcement of project deadlines and schedules.
  7. Work closely with sales teams to understand their needs and optimize CRM functionalities for business impact.
  8. Identify and implement enhancements to Salesforce workflows to improve sales and operational efficiency.
  9. Support User adoption and learning by developing new training materials.
  10. Build relationships with key DKSH stakeholders.
  11. Perform other duties as assigned.

Job Requirements

  1. Bachelor's degree in computer science, Business Administration, or equivalent experience.
  2. Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  3. Strong understanding of CRM best practices, sales processes, and business operations.
  4. Minimum 4 years of experience working with Salesforce in a sales-focused organization.
  5. Salesforce certification (e.g., Salesforce Administrator) is an advantage.
  6. Ability to interpret business needs and translate them into Salesforce solutions.
  7. Ability to learn and become proficient quickly with new tools.
  8. Strong analytical thinking and problem-solving skills, focus on detail.
  9. Proactive, committed and ensure follow-up in a very timely manner.
  10. Excellent organizational, prioritization and independent decision-making skills.
  11. Excellent verbal and written communication skills.
  12. Proficiency with the English language.
  13. Team player, ability to interact and communicate with all levels of management.
  14. Demonstrated commitment to our fundamental principles of Integrity.
#J-18808-Ljbffr

  • Senior Salesforce Specialist

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Regask Full time

    OUR COMPANYRegASK is an AI-driven solution enabling end-to-end intelligent regulatory workflow orchestration: automating regulatory intelligence with curated content and actionable insights, smart documentation and a connected community of over 1,700+ subject matter experts for streamlined regulatory execution globally. RegASK augments Regulatory Affairs...

  • Salesforce Solutions Architect

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    Job OverviewThe Senior Salesforce Specialist will play a key role in managing and optimizing Salesforce CRM to enhance sales efficiency and effectiveness.This position is responsible for data management, user adoption, process improvement, and business intelligence to ensure Salesforce supports and drives business growth.We are seeking a skilled professional...

  • Senior Salesforce Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RegASK Full time

    OUR COMPANY RegASK is an AI-driven solution enabling end-to-end intelligent regulatory workflow orchestration: automating regulatory intelligence with curated content and actionable insights, smart documentation and a connected community of over 1,700+ subject matter experts for streamlined regulatory execution globally. RegASK augments Regulatory Affairs...

  • Salesforce CRM Specialist Leader

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DKSH Group Full time

    About the RoleWe are seeking an experienced Salesforce CRM Specialist Leader to join our team at DKSH Group. In this role, you will be responsible for managing and optimizing Salesforce CRM to enhance sales efficiency and effectiveness. Your key responsibilities will include data management, user adoption, process improvement, and business intelligence to...

  • Salesforce Expert

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RegASK Full time

    RegASK OverviewWe are a cutting-edge AI-driven solution enabling end-to-end intelligent regulatory workflow orchestration. Our platform automates regulatory intelligence with curated content and actionable insights, smart documentation, and a connected community of over 1,700+ subject matter experts for streamlined regulatory execution globally.Our team is...

  • Salesforce Marketing Cloud Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Avature Full time

    About the Job We are seeking a talented CRM Automation Developer to join our team. As a CRM Automation Developer, you will be responsible for designing and developing complex cross-channel CRM marketing campaigns using the Salesforce Marketing Cloud platform. Key Responsibilities * Design and develop complex cross-channel CRM marketing campaigns using the...

  • Salesforce Platform Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ibroad Solutions Full time

    **About the Position:**We are looking for a talented Salesforce Developer to join our team at Ibroad Solutions. As a Salesforce Developer, you will be responsible for developing and customizing Salesforce applications using Apex and Visualforce.This role requires strong technical skills, including proficiency in Apex and Visualforce development, software...

  • IT Salesforce Specialist Role

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group Full time

    Join Logicalis Group, a leading IT services provider, and become part of our team that empowers clients to unite their vision with technology expertise and industry insights. As a Business Salesforce Configuration Expert, you will play a crucial role in maintaining our Salesforce administration instances, ensuring seamless system configuration, change...

  • Senior Salesforce Professional

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RegASK Full time

    Company ProfileRegASK is a pioneering AI-driven solution that revolutionizes end-to-end intelligent regulatory workflow orchestration. Our innovative platform combines AI-driven intelligence with curated content, actionable insights, smart documentation, and a global community of subject matter experts.We are seeking a skilled Senior Salesforce Specialist to...

  • Salesforce Implementation Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Basf venezolana, s.a. Full time

    About Our TeamOur team is composed of passionate individuals who are committed to delivering innovative digital solutions. We believe in collaboration, open communication, and continuous learning.Key ResponsibilitiesRequirements Gathering:Engage with business stakeholders to elicit, document, and prioritize business requirements.Conduct detailed analysis of...

  • Salesforce Automation Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    About NintexWe are a global leader in process intelligence and automation, trusted by over 10,000 organizations worldwide. Our customers include industry giants like Amazon, Coca-Cola, and Microsoft, who rely on our platform to accelerate their digital transformation journeys.As a passionate Salesforce Developer, you will join our Corporate Applications team...

  • Lead Salesforce Solutions Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia BAE Systems (New) Full time

    Salesforce Lead Solution Architect Job OverviewWe are seeking an experienced Salesforce Lead Solution Architect to join our team at BAE Systems Digital Intelligence. As a key member of our Salesforce team, you will be responsible for designing and managing the Salesforce solution engineering.Key ResponsibilitiesLead the work with stakeholders, leadership and...

  • Salesforce Platform Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia American President Lines Full time

    Job DescriptionWe are seeking a highly skilled Salesforce Super User to join our team. As a key member of our organization, you will be responsible for driving user adoption and ensuring the effective utilization of our Salesforce tool.Your primary responsibilities will include providing business support as the single point of contact for a dedicated pool of...

  • Salesforce Expert for Global Operations

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Regask Full time

    RegASK OverviewWe are an innovative AI-driven solution provider, leveraging end-to-end intelligent regulatory workflow orchestration to automate regulatory intelligence and enhance compliance across the product lifecycle.Our team is comprised of highly diverse professionals from over 10 nationalities across 3 continents, fostering a collaborative and...

  • Salesforce Business Optimization Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Eastern Book Company Full time

    We are seeking a motivated and detail-oriented Salesforce Business Analyst to join our team at Eastern Book Company. The successful candidate will be responsible for analyzing and optimizing business processes through the implementation and customization of Salesforce solutions.Key Responsibilities:Collaborate with business stakeholders to gather, analyze,...

  • Senior Salesforce Configuration Specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Regask Full time

    Key ResponsibilitiesSalesforce Configuration & Maintenance: Configure, customize, and maintain Salesforce systems to meet business needs, including workflows, automation, dashboards, and reporting.Stakeholder Collaboration: Work closely with sales, customer service, marketing, and finance teams to align operational goals and maximize system...

  • Salesforce Automation Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Nintex Full time

    About Nintex:We are a leading provider of process intelligence and automation solutions, trusted by over 10,000 organizations across 90 countries.Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on our platform to accelerate their digital transformation journeys.We are committed to fostering a workplace that supports amazing...

  • IT Infrastructure Specialist

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Asia Pacific Full time

    RequirementsTo be successful in this role, you will need:A degree in Computer Science, Software Engineering, or equivalent.3 years hands-on administration experience with Sales Cloud.A strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).The ability to perform Salesforce configuration changes, including...

  • Cloud Systems Engineer

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Asia Pacific Full time

    ResponsibilitiesAs an IT Infrastructure Specialist at Logicalis Asia Pacific, your responsibilities will include:Maintaining security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.Acting as the primary point of contact for local Salesforce users and regional Salesforce...

  • Software Engineer

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

    We're Looking for a Salesforce Developer!About UsAt Swift, we've been providing secure financial messaging services for decades. Headquartered in Belgium, we serve over 12,000 banks and financial institutions worldwide.Our goal is to deliver effortless customer journeys across all interactions with Swift. We're committed to improving end-to-end interactions...