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Cloud Systems Engineer

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Asia Pacific Full time
Responsibilities

As an IT Infrastructure Specialist at Logicalis Asia Pacific, your responsibilities will include:

  • Maintaining security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
  • Acting as the primary point of contact for local Salesforce users and regional Salesforce admins.
  • Managing service requests and troubleshooting issues, working with diverse user groups and their business leads delivering quality support via ticket systems.
  • Presenting changes/system enhancements, integration opportunities, and overall training to diverse audiences.
  • Assisting in conducting training of Business Owners for new features and helping with roll-out.
  • Managing mass imports and exports of data.
  • Undertaking additional projects as directed by management.
  • Identifying and gathering requirements from users and stakeholders.

You will work closely with our development team to develop customized solutions within the Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.