Sales Support Executive

6 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia BDP International Full time

Company Background:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Primary Responsibilities:

Commercial Support:
  • Supporting the sales team by scheduling appointments, preparing sales presentations, and assisting with follow-ups.
  • Oversee and support spot requests and proactive follow-up of offers made.
  • Support Vertical Sales reps on Bid Platforms.
  • Providing post-sale support.
  • Creating and maintaining statistics, reports, and presentations.
  • Work closely with internal teams on matters like initiating credit checks and working alongside sales reps with the legal team on contract alignment.
  • Creating business cases together with the Sales Director and responsible stakeholders by supporting the Sales Director in the preparation and follow-up of customer visits.
Customer Relationship Management:
  • Maintaining and updating customer databases.
  • Handling customer inquiries and ensuring timely responses to customer needs.
  • Escalating to internal stakeholders and coordinating with various departments to resolve issues.
Business Processing:
  • Tracking shipments.
  • Coordinating with local branches and cross-functional teams.
  • Ensuring timely delivery of goods for key strategic customers.
Reporting and Analysis:
  • Generating and supporting sales reports to provide insights for better decision-making and strategy formulation.

Minimum Requirements:

  • A minimum of two years of experience in proposal writing and presentation development is an added advantage.
  • Minimum of two years in the logistics industry.
  • Professional verbal and above-average written English skills, including proficient English grammatical and writing/editing/proofreading abilities.
  • Strong attention to detail, organizational skills, and ability to prioritize tasks.
  • Ability to work independently, remotely, and in flexible working hours (multiple time zones).
  • Ability to learn new technologies quickly.
  • Excellent interpersonal and people management skills, as well as the ability to work well with various cultures.
  • Proficient in Microsoft PowerPoint, Word, Excel, and Visio.
  • Experience working with commercial/sales personnel.
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