Sales Support Executive
6 days ago
2 days ago Be among the first 25 applicants
Direct message the job poster from J&T EXPRESS (MALAYSIA) SDN BHD
Human Resources | Recruitment | Actively HiringAbout the role
We are seeking a Sales Support Executive to join our team at J&T EXPRESS (MALAYSIA) SDN. BHD. in the vibrant KL Eco City location in Kuala Lumpur. This full-time role will provide crucial administrative and sales support to our client-facing team, ensuring efficient and effective customer service.
What you'll be doing
- Maintain a close relationship with the existing customers by assisting them to use the logistic service.
- Monitor on service quality performance to ensure meeting client's expectations.
- Attend to tickets from customers and coordinate with various internal cross-departments to resolve client's issues.
- Conduct regularly visits with client's customers to understand their needs & feedback to fulfill the request.
- Prepare daily/weekly reports on service delivered and data analysis to identify areas for improvement.
- Willing to travel when required.
What we're looking for
- Minimum 2 years of experience in a sales support or client administration role, preferably in the logistics/e-commerce industry (fresh graduates are welcome to apply).
- Strong customer service and communication skills, with the ability to interact with clients and colleagues effectively.
- Proficient in using Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software tools.
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks.
- Attention to detail and a commitment to delivering high-quality work.
- Problem-solving skills and the ability to work independently as well as in a team.
What we offer
At J&T EXPRESS (MALAYSIA) SDN. BHD., we provide a supportive and inclusive work environment with opportunities for career growth and development. Our employees enjoy a range of benefits, including competitive salaries, medical coverage, and work-life balance initiatives. We are committed to fostering a culture of continuous learning and collaboration, where your contributions can make a meaningful impact.
About us
J&T EXPRESS (MALAYSIA) SDN. BHD. is a leading logistics provider, offering comprehensive solutions to businesses and individuals across Malaysia. With a strong focus on innovation and customer service, we are dedicated to delivering excellence in every aspect of our operations. Join our dynamic team and be a part of our exciting journey as we continue to drive the industry forward.
Apply now to become our next Sales Support Executive at our KL Eco City location.
Seniority level- Entry level
- Full-time
- Sales and Business Development
- Transportation, Logistics, Supply Chain and Storage
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