After Sales Service Engineer

2 weeks ago


Johor Bahru, Johor, Malaysia DLAB Scientific Malaysia Sdn Bhd Full time

Job Responsibilities:

  1. Actively respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction.
  2. Analyze and follow up technical product problems reported by customers, through email communication to take the preventive actions and solutions accordingly.
  3. Responsible for carrying out regular quality visits to major customers, collect and summarize product after-sales problems, communicate with technical, production, and R&D departments, and put forward suggestions on product optimization.
  4. Prepare all kinds of documents, videos, inspection reports, and English service manuals required by customers to provide technical support materials for customers.
  5. Classify and analyze the fault data of after-sale maintenance work, and provide guiding data for the company's quality department to improve quality.

Job Requirements:

  1. Bachelor degree or above in electronics related field.
  2. 1-3 years experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred.
  3. Proficient in English listening, speaking, writing, and application skills, able to handle customer complaints and reply messages quickly.
  4. Have a deep understanding of the circuit and structure, can accurately and quickly locate the fault components.
  5. Proficient in office software, flexible mind, clear thinking, strong sense of responsibility, and time concept.
  6. Healthy and energetic; strong anti-stress, good teamwork spirit.
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