Accounting Software Support Specialist
1 week ago
This job is about helping clients with their accounting software, answering questions, and solving tech issues. You might like this job because you enjoy assisting others and thrive in a tech-savvy environment where every day is a new challenge
- Serve as the first point of contact for clients, handling support requests and accounting system-related questions over the phone and by email.
- Resolve client's technical issues in a timely and professional manner.
- Perform accurate and appropriate system configuration for accounting software issues.
- Remotely connect to customer workstations or servers to troubleshoot accounting software-related issues.
- Accountable for meeting individual KPIs and team goals and following procedures.
- Perform data migration work and conduct product training to end users, when necessary.
- Involved in ad-hoc projects and pre-implementation discussions.
Main Requirements:
- Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
- At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
- Strong IT and software troubleshooting skills is an added advantage.
- A team player who is dynamic with a mature personality, independent, and able to work under pressure.
- Fresh graduates are encouraged to apply.
- Applicants must be willing to work in Q Sentral.
- Accounting
- Customer Service
- Customer Support
More flexibility, more entitlement with your current lifestyle.
All employees will be covered under Group Hospitalisation & Accidental policies upon confirmation.
Accessible to Public TransportationEasy access to all nearby public transportation, including MRT, LRT, Monorail, and KTM.
Employee Engagement ActivitiesJoin us for all the festivities, monthly birthday celebrations, and other fun activities the People & Culture team has in store for you
Laptop will be providedEvery employee will be given a company laptop for business use.
We are ambitious and hungry for talents You will have lots of opportunities to try new things out
Who we are? Info-Tech Systems Integrators (M) Sdn Bhd, headquartered in Singapore and established in 1996, stands as a leading global technology company with over 27 years of expertise. Specializing in the digital transformation of HR operations, Info-Tech has been instrumental in propelling businesses of all sizes and industries into the digital age, fostering enhanced productivity growth.
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