Accounting Software Support

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Integrators Full time

This job is Accounting Software Support where you'll assist clients with software issues, configure systems, and provide training. You might like this job because it offers a blend of technical problem-solving and customer interaction.

RM 800 - RM 1000

Q Sentral

Internship

1 week ago

Job Description

We are looking to hire a jovial and energetic Software Support Specialist responsible for supporting all client inquiries related to Accounting software. The respective employee is accountable for being proactive and alert to maintain and support our company's production progress.

Main Responsibilities
  • Serve as the first point of contact for clients, handling support requests and system-related questions over the phone and by email.
  • Resolve client technical issues in a timely and professional manner.
  • Perform accurate and appropriate system configuration for software issues.
  • Remotely connect to customer workstations or servers to troubleshoot software-related issues.
  • Accountable for meeting individual KPIs and team goals and following procedures.
  • Perform data migration works and conduct product training for end users when necessary.
  • Involve in ad-hoc projects and pre-implementation discussions.
Job Requirements
  • Candidate must possess at least a Diploma with relevant qualifications in the field required.
  • Strong software troubleshooting skills are an added advantage.
  • A team player who is dynamic with a mature personality, independent, and able to work under pressure.
  • Fresh graduates are encouraged to apply. (Hiring for full time)
  • Applicants must be willing to work in Q Sentral.
Skills
  • Accounting Software
  • Customer Support
Company Benefits
  • Flexible Benefit to all Employees
  • All employees will be covered under Group Hospitalization & Accidental policies upon confirmation.
  • Accessible to public transportation, including MRT, LRT, Monorail, and KTM.
  • Join us for all the festivities, monthly birthday celebrations, and other fun activities organized by the People & Culture team
  • Every employee will be given a company laptop for business use.
Company Profile

Info-Tech Systems Integrators (M) Sdn Bhd, headquartered in Singapore and established in 1996, stands as a leading global technology company with over 27 years of expertise. Specializing in the digital transformation of HR operations, Info-Tech has been instrumental in propelling businesses of all sizes and industries into the digital age, fostering enhanced productivity growth.

By 2023, the company proudly serves over 20,000 customers and manages payroll for more than 700,000 employees, boasting a dedicated team of over 400 professionals.

Vision
  • To Empower Businesses Worldwide With Unparalleled HR And Accounting Solutions.
Mission
  • Info-Tech Aspires To Help Businesses Of All Sizes And In All Industries To Transform Their Human Resource Operations Into The Digital Age That Will Propel Their Productivity Growth To A New Level.
Why work with Info-Tech Systems Integrators (M) Sdn Bhd?
  • You will have the opportunity to climb the corporate ladder in the future.
  • Special granted leaves: Compassionate Leave, Marriage Leave.
  • Additional Benefits: Flexi Benefit Entitlement, Mileage Claim, Laptop provided for business use, Petrol and Toll Claim, allowance, etc.
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