Software Support Consultant

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia IMT TECH SDN. BHD Full time

This job is for a Software Support Consultant who loves accounting and helping clients. You might like this job because you'll solve problems, set up systems, and collaborate with a team to make clients happy with their software experience

APPLICANT MUST HAVE ACCOUNTING / BOOK KEEPING KNOWLEDGE

Role Overview:

This role focuses on managing the accounting aspects of our software/system and requires a strong background in accounting and bookkeeping. The ideal candidate will excel at liaising with clients and offering accounting solutions.

Job Descriptions:

Client Interaction and System Setup:

  • Liaise with clients to gather necessary information for system setup and implementation.
  • Provide post-implementation support and address client inquiries.

Problem Solving and Issue Resolution:

  • Analyze data and identify discrepancies or issues in client-provided information.
  • Propose effective accounting solutions and communicate them clearly to clients.

Documentation and Updates:

  • Prepare and maintain system documentation to reflect new releases and updates.
  • Document recurring issues to contribute to a knowledge base for internal and client use.

Client and Team Management:

  • Lead discussions with clients and coordinate with a small team of junior staff.
  • Manage project timelines and collaborate with programmers to resolve technical issues promptly.
  • Suggest improvements to system workflows to enhance client satisfaction.
Job Requirements

Eligibility: Must have full working rights in Malaysia.

Language Skills: Proficiency in English and Bahasa Malaysia is essential. Mandarin will be an added advantage.

Educational Background: Diploma or degree in Accounting is preferred.

Accounting Expertise: Strong knowledge of accounting principles and bookkeeping.

IT Industry Interest: Prior experience with software systems or technical knowledge is an advantage, but not mandatory.

Skills:

  • Ability to prioritize and multitask effectively.
  • Strong leadership, communication, and interpersonal skills.
  • Self-motivated, committed, and able to work independently with a high degree of integrity.
  • Confidence in leading discussions and interacting with clients.
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