Software Support Consultant
1 week ago
This job is for a Software Support Consultant who loves accounting and helping clients. You might like this job because you'll solve problems, set up systems, and collaborate with a team to make clients happy with their software experience
APPLICANT MUST HAVE ACCOUNTING / BOOK KEEPING KNOWLEDGE
Role Overview:
This role focuses on managing the accounting aspects of our software/system and requires a strong background in accounting and bookkeeping. The ideal candidate will excel at liaising with clients and offering accounting solutions.
Job Descriptions:
Client Interaction and System Setup:
- Liaise with clients to gather necessary information for system setup and implementation.
- Provide post-implementation support and address client inquiries.
Problem Solving and Issue Resolution:
- Analyze data and identify discrepancies or issues in client-provided information.
- Propose effective accounting solutions and communicate them clearly to clients.
Documentation and Updates:
- Prepare and maintain system documentation to reflect new releases and updates.
- Document recurring issues to contribute to a knowledge base for internal and client use.
Client and Team Management:
- Lead discussions with clients and coordinate with a small team of junior staff.
- Manage project timelines and collaborate with programmers to resolve technical issues promptly.
- Suggest improvements to system workflows to enhance client satisfaction.
Eligibility: Must have full working rights in Malaysia.
Language Skills: Proficiency in English and Bahasa Malaysia is essential. Mandarin will be an added advantage.
Educational Background: Diploma or degree in Accounting is preferred.
Accounting Expertise: Strong knowledge of accounting principles and bookkeeping.
IT Industry Interest: Prior experience with software systems or technical knowledge is an advantage, but not mandatory.
Skills:
- Ability to prioritize and multitask effectively.
- Strong leadership, communication, and interpersonal skills.
- Self-motivated, committed, and able to work independently with a high degree of integrity.
- Confidence in leading discussions and interacting with clients.
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