IT Support Consultant
4 days ago
We are a leading provider of innovative Enterprise and Business software solutions, empowering people in service organizations to deliver a better people experience.
Job OverviewThis is an exciting opportunity to join our team as an IT Support Consultant, where you will be the first point of contact for our customers on IT and Business Application related questions.
Key Responsibilities- Process and solve cases, incidents, and service requests in a timely and qualitative way;
- Investigate, process, and document application problems passed to the Application Support team;
- Be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigations;
- Handle customer escalations, taking ownership of complicated issues and keeping customers updated of progress at all times.
To be successful in this role, you will need:
- Motivation to learn and explore;
- Fluent English language skills;
- Interest in new technologies;
- Customer focus.
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