Software Support Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Integrators Full time

This job is a Software Support Specialist, where you'll help clients in Hong Kong with accounting software. You might like this job because it's perfect for fresh grads who enjoy problem-solving and working directly with people

We are seeking to hire a dynamic and enthusiastic Software Support Specialist to manage and address client inquiries related to our company's accounting software in the Hong Kong market. The new hire will be expected to take a proactive approach, remaining vigilant and responsive to ensure the continued progress and success of our company's operations.

Responsibilities
  • Serve as the primary point of contact for clients, addressing support requests and system-related inquiries via calls and email.
  • Resolve technical issues promptly and professionally, ensuring high levels of client satisfaction.
  • Conduct accurate and appropriate system configurations to resolve software-related issues.
  • Utilize remote access to troubleshoot and resolve software issues on customer workstations or servers.
  • Perform data migration tasks and provide product training to end users, as needed.
  • Participate in ad-hoc projects and pre-implementation discussions to support business requirements.
Job Requirements
  • Possess at least a diploma in accounting or related field.
  • Strong communication skills in Cantonese and English.
  • Fluency in Cantonese is necessary for this role to engage the Hong Kong market.
  • Experience working with accounting software is preferred.
  • Fresh graduates are encouraged to apply.
  • Willing to be based fully on-site at Q Sentral, Kuala Lumpur.
Skills
  • Accounting Software
  • Accounting
  • Customer Support
  • Customer Inquiries
  • QuickBooks (Accounting Software)
Company Benefits
  • Flexible Benefit to all Employees
  • All employees will be covered under Group Hospitalisation & Accidental policies upon confirmation.
  • Accessible to Public Transportation: Easy access to all nearby public transportation, including MRT, LRT, Monorail, and KTM.
  • Employee Engagement Activities: Join us for all the festivities, monthly birthday celebrations and other fun stuff the People & Culture team have in store for you
  • Laptop will be provided: Every employee will be given a company laptop for business use.

We are ambitious and hungry for talents You will have lots of opportunities to try new things out

Who we are? Info-Tech Systems Integrators (M) Sdn Bhd, headquartered in Singapore and established in 1996, stands as a leading global technology company with over 27 years of expertise. Specializing in the digital transformation of HR operations, Info-Tech has been instrumental in propelling businesses of all sizes and industries into the digital age, fostering enhanced productivity growth.

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