Software Installation and Support Expert
1 week ago
This position is available for a Technical Operations Specialist who installs software, trains clients, and provides technical support. You might enjoy this role because you can travel overseas and troubleshoot systems remotely.
The primary responsibilities of this role are to be onsite for installation and maintenance of software applications for customers to streamline their business operations. This role also requires being on standby (on-call) roster duty to support overseas users remotely or even travel to various locations overseas to provide support.
Key Responsibilities- Assist with onsite installation of systems, particularly for new clients.
- Conduct onsite training and presentations to new and existing clients on product features.
- Develop documentation on software user guides and software customization requests, including software testing.
- Provide technical support inquiries regarding Point-of-Sales (POS) and technical issues, including remote troubleshooting and debugging of systems.
- Track, follow-up, and resolve customer's outstanding issues based on the ticketing system.
- Candidate with at least a diploma in an IT-related field.
- At least 1 year of working experience in the related field, L1 support.
- Good command of written and spoken English.
- Proficient in SQL commands and networking.
- Ability to multitask, be a fast learner, and set priorities of work within deadlines.
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