Marketplace Operations Specialist

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Porcelain Pte Ltd Part time
About Porcelain

Porcelain is a cult-premium skincare brand from Singapore founded by veteran aesthetician Jenny and her daughter Pauline, with the vision to marry craftsmanship and technology to create the future of skincare. Guided by its key philosophy of achieving healthy skin from within, Porcelain Spa and Porcelain Skincare (its product range) have won more than 80 awards since its inception in 2009. Porcelain has been featured on Forbes, BBC, the Louis Vuitton City guide and won Best Beauty Spa in Asia (WLSA) for 8 consecutive years.

Porcelain aims to be a lifelong beauty partner that journeys with every individual through the evolution of their skin. They operate three upscale spas including Singapore's first smart-spa x wellness café concept store at Paragon Orchard, and are highly tech-enabled, offering a proprietary mobile app which tracks a client's skincare journey and offers personalized prescriptions.

Brand Vision:

Porcelain aims to be a global skincare company by being your trusted lifelong beauty partner, helping you feel confident in your own skin.

Brand Mission:

More than an established skincare brand with deep technical expertise, Porcelain will always be a PEOPLE-first company. We are enabled by technology to consistently deliver excellent products and services. Beyond that, we aim to better lives through building deeper relationships with our stakeholders while being highly conscious of the impact and value we create in the world. #DoWellDoGood

Location: Remote

Job Type: Part Time basis (+/-8 hours per week) under 3-6 months contract, convertible to Full Time based on performance.

Job Summary

Reporting to the Head of Marketing, the Marketplace Operations Specialist will manage and optimise Porcelain Skin's Marketplaces, specifically Lazada, Shopee, and iShopChangi stores. This role is pivotal in driving our e-commerce growth by ensuring seamless operations, executing campaigns, and analyzing performance data to achieve sales targets.

Key Responsibilities

Marketplace Management:
  • Manage the daily operations of Porcelain Skin's Lazada and Shopee stores, including product listings, pricing, promotions, and inventory updates.
  • Ensure accurate and visually appealing product listings that align with Porcelain Skin's brand identity.
  • Optimize store performance to improve visibility, conversion rates, and customer satisfaction.
Campaign and Promotion Execution:
  • Plan and execute marketplace campaigns, flash sales, and platform-specific promotions to drive traffic and sales.
  • Work closely with Lazada and Shopee account managers to secure exposure opportunities and exclusive deals.
Inventory and Order Fulfillment Coordination:
  • Monitor inventory levels and coordinate with logistics partners to ensure smooth order fulfillment and timely delivery.
  • Prevent overselling and stockouts by maintaining accurate stock records.
Data Analysis and Reporting:
  • Track and analyze sales, traffic, and customer behavior metrics on Lazada and Shopee.
  • Generate weekly and monthly reports with insights and actionable recommendations to improve store performance.
Customer Relationship Management:
  • Respond promptly and professionally to customer inquiries and reviews on Lazada and Shopee platforms.
  • Implement strategies to enhance customer satisfaction, retention, and repeat purchases.
Key Requirements
  • Bachelor's degree in Business, Marketing, E-commerce, or a related field.
  • Minimum 2 years of experience managing Lazada and Shopee operations.
  • In-depth understanding of marketplace algorithms, platform-specific tools, and e-commerce trends.
  • Strong data analysis skills with proficiency in Excel/Google Sheets for performance reporting.
  • Self-motivated, detail-oriented, and capable of managing multiple priorities independently in a remote setting.
  • Strong communication skills to collaborate effectively with internal teams, external account managers, and the Head of Marketing.
  • Passion for the skincare and beauty industry is a bonus.
Job descriptions may change from time to time depending on business requirements and environment changes. The management decision will be final.
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