Assistant Manager, Warranty

5 days ago


Shah Alam, Selangor, Malaysia UD TRUCKS CORPORATION Full time
Assistant Manager, Warranty & Service Agreement

Department: Uptime and Retail (BP63200)

Job Overview

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. This position will be a key responsibility for UD Hub Malaysia warranty and campaign management.

Responsibilities and Duties

Warranty Management

  • Evaluate and approve all type claims in line with the warranty policy submitted by UD Hub Malaysia markets through UD Claim Processing System.
  • Ensure the efficiency and quality of claim handling through UD Claim Processing System for the importer network.
  • Monitor and analyze the warranty cost status and goodwill of Hub Malaysia markets and execute an action plan for improvements.
  • Conduct warranty audits within UD Hub Malaysia markets.
  • Oversee warranty policies and procedures are followed by importers.
  • Administrate the budget for warranty and commercial goodwill.
  • Handle the monthly warranty reporting process.
  • Oversee the warranty financial transactions.
  • Coordinate the approval of high-value claims and the submission process for the hub.

Campaign Management

  • Execute and monitor Recall, Service and local campaigns.
  • Facilitate campaign communications with importers.
  • Ensure the availability of parts and update campaign documentation for Hub Malaysia.
  • Oversee campaign management and follow ups with private importers.

Vehicle Delivery Update (Report Card Entry)

  • Collect vehicle delivery and customer information from each importer at Hub Malaysia.
  • Update the vehicle delivery and customer details through UD Trucks systems.
  • Generate monthly reports on vehicle deliveries and the status of undelivered trucks for each market in Hub Malaysia.

Service Agreement

  • Collaborate with UD HQ Uptime and Retail team to configure the correct parameters in the service agreement quotation tool.
  • Work intimately with the importer team to create service agreement sales kits for customer offerings.
  • Educate importers' sales and after-sales teams on the techniques and principal advantages of selling service agreements.
  • Assist importer workshops with the management of service agreement repairs and subsequent claims in Service Agreement Management & Administration (SeMA).
  • Operate as the super user for Service Schedule & Contract Quotation (SS/CQ Online) and Service Agreement Management & Administration (SeMA) within Hub Malaysia, providing support to importers on system use, training, and management.
  • Generate reports to track the performance of service agreements.
  • Aid importers in the finalization and commercial settlement of contracts.

Minimum Qualifications

Tertiary qualification – Diploma or Degree in Engineering (Electrical or Mechanical).

Experience

  • Minimum of 3-5 years' experience in aftermarket within automotive industry, preferably in multinational companies, and in Asia.
  • Existing experience and business acumen of the Japanese truck brand in Southeast Asia is a major plus.

Skills

  • Customer oriented and partnership mindset with importers.
  • Proficiency in Microsoft Office applications.
  • Analytical skills for evaluating warranty cost per truck and campaign performance.
  • Technical proficiency and ability to work with UD Trucks Technology and IT teams.
  • Entrepreneurship mindset for lean, cost-efficient, and creative solutions.
  • Proficient in both written and spoken English, with fluency in any Southeast Asian language skills considered a merit.

Main Competence Requirement

  • Customer oriented
  • Partnership mindset
  • Solution oriented approach

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and Friendly Culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered Growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with Trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.

#J-18808-Ljbffr

  • Shah Alam, Selangor, Malaysia UD TRUCKS CORPORATION Full time

    Job Overview">UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. Our trucks and people go the extra mile for our customers and business partners, day in and day out.">We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services....


  • Shah Alam, Selangor, Malaysia UD TRUCKS CORPORATION Full time

    Company Overview">At UD Trucks Corporation, we strive to deliver exceptional value to our customers and stakeholders. As a global leader in the commercial vehicle industry, we have built a reputation for innovative solutions that improve the lives of people and the planet.">This role is part of our commitment to excellence, focusing on ensuring seamless...


  • Shah Alam, Selangor, Malaysia AB Volvo Full time

    At AB Volvo, we're shaping the future of sustainable transport and infrastructure solutions. As a Service Operations Manager, you'll play a pivotal role in ensuring our customers receive top-notch service.Key ResponsibilitiesYou'll be responsible for managing service schedules, referring to VOSP provided by Aftermarket Manager, to ensure seamless...

  • Site Support Executive

    19 hours ago


    Shah Alam, Selangor, Malaysia AB Volvo Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.Key Responsibilities/AccountabilitiesManage service...


  • Shah Alam, Selangor, Malaysia AB Volvo Full time

    Select how often (in days) to receive an alert:Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.Key...


  • Shah Alam, Selangor, Malaysia UD TRUCKS CORPORATION Full time

    Job Description">This role is responsible for managing warranty and service agreements for UD Trucks customers in Malaysia. The successful candidate will work closely with importers, UD HQ Uptime and Retail team, and other stakeholders to ensure seamless processes and excellent customer experiences.">Key Accountabilities">">Evaluate and approve warranty...


  • Shah Alam, Selangor, Malaysia Volvo Full time

    Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.Mission/Purpose of the JobService coordination for...


  • Shah Alam, Selangor, Malaysia UD TRUCKS CORPORATION Full time

    Key Responsibilities">">Evaluate and approve warranty claims submitted by UD Hub Malaysia markets in accordance with established policies.">Develop and implement effective strategies to optimize claim handling efficiency and quality.">Conduct regular audits to ensure compliance with warranty policies and procedures among importers.">Liaise with UD HQ Uptime...


  • Shah Alam, Selangor, Malaysia Dasher Malaysia Full time

    Job ResponsibilityInteract with customers through live chat and provide them with friendly, professional, and humanized after-sales service.Manage the end-to-end process of product shipment, from inspection and repair to delivery and tracking.Handle return and refund requests on various platforms, such as Lazada, Shopee, TikTok, etc., with a customer-centric...


  • Shah Alam, Selangor, Malaysia OCK SETIA ENGINEERING SDN BHD Full time

    Key ResponsibilitiesAs an Operations Assistant Manager, you will play a crucial role in supporting our project operations team at OCK SETIA ENGINEERING SDN BHD. Your key responsibilities will include:Assisting project managers in planning and coordinating project activities;Preparing project status reports, summaries, and presentations;Maintaining project...


  • Shah Alam, Selangor, Malaysia Company No Full time

    Join to apply for the Assistant IT Manager role at POSIM MARKETING SDN. BHD.Posim Group is a member of The Lion Group of Companies with diversified business interests in steel manufacturing, retails & trading and property development. Posim manufacturing plant is located in Shah Alam, Malaysia, and it is certified under ISO 9001:2015 Quality Management...

  • Service Manager

    2 weeks ago


    Shah Alam, Selangor, Malaysia Jungheinrich Full time

    Add expected salary to your profile for insightsReady to take the lead in driving efficiency and innovation? As our Service Manager, you'll control and oversee the economically optimized delivery of the sold services and ensure productivity and quality of the service engineers. He/she leads the operational team to ensure repair and maintenance of...


  • Shah Alam, Selangor, Malaysia HLA Full time

    Job DescriptionAs a Store Assistant Manager, you will play a critical role in ensuring the smooth operation of our store. Your responsibilities will include managing daily store operations, leading a team of sales associates, and driving sales growth through effective merchandising and promotional activities.


  • Shah Alam, Selangor, Malaysia 4x4 Full time

    Are you an organized and efficient individual looking for a new challenge? As an Administrative Assistant at 4x4, you will be responsible for coordinating office operations, managing sales records, and conducting research on potential products and services.You will work closely with the sales team to deliver exceptional customer service, meet customer...


  • Shah Alam, Selangor, Malaysia Iryas Group of Companies Full time

    The Iryas Group of Companies is a dynamic organization in Shah Alam, Selangor, Malaysia, seeking an Office Management Assistant to join our team.Job SummaryThis role is responsible for providing administrative support, maintaining office operations, and ensuring the smooth functioning of daily activities.Key Responsibilities:Manage day-to-day office...

  • Assistant Manager

    7 days ago


    Shah Alam, Selangor, Malaysia Fraser & Neave Holdings Bhd (F&N) Full time

    Assistant Manager / Manager, Credit Management & AdministrationJoin F&N, a dynamic Asian conglomerate known for iconic brands like 100PLUS, F&N Fun Flavours, and many more. Be a part of our growth journey in food and beverages. Bring your skills in marketing, operations, or strategic management in creating Pure Enjoyment, Pure Goodness moments while...

  • Assistant Manager

    1 week ago


    Shah Alam, Selangor, Malaysia Hiredly X Full time

    This job is for an Assistant Manager in Product Planning for cars. You might like this job because you'll research what drivers want, help launch new vehicles, and shape marketing strategies to boost sales. It's a mix of creativity and analysisThe purpose of the position is to find a talent to plan, execute and monitor all product related activities ranging...


  • Shah Alam, Selangor, Malaysia Dentist3 Full time

    About Our TeamAt Dentist3 Clinic, we pride ourselves on our friendly and approachable team. Our team members are passionate about delivering exceptional patient care and are committed to ongoing learning and development.Job SummaryWe are seeking an experienced Dental Surgery Assistant to join our team. As a key member of our clinical staff, you will play a...


  • Shah Alam, Selangor, Malaysia Hunters International Sdn Bhd Full time

    About the CompanyOur client is a reputable manufacturer of precision components and modules in high-mix low-volume. They are an established supplier for many major global players in the Optical, Semicon, Diagnostics, Medical, and Life Science industries. They are looking for a Business Operations Assistant Manager to join the team.The Engineering Assistant...


  • Shah Alam, Selangor, Malaysia POSIM MARKETING SDN. BHD. Full time

    Posim Group is a member of The Lion Group of Companies with diversified business interests in steel manufacturing, retail & trading, and property development. Posim manufacturing plant is located in Shah Alam, Malaysia, and it is certified under ISO 9001:2015 Quality Management System by SIRIM QAS International Sdn Bhd.Posim Petroleum Marketing Sdn Bhd...