Service Manager
6 days ago
Add expected salary to your profile for insights
Ready to take the lead in driving efficiency and innovation? As our Service Manager, you'll control and oversee the economically optimized delivery of the sold services and ensure productivity and quality of the service engineers. He/she leads the operational team to ensure repair and maintenance of Jungheinrich trucks is done timely and is the escalation point of contact to the customer for commercial and operational topics.
Perks of Being a Part of Jungheinrich:
- Comprehensive Health and Wellness Coverage, including a generous Flexi-Benefit
- Investment in personal and professional development
What you'll be doing:
- Lead service engineers - technical and disciplinary management, support and assessment of the service engineers
- Safeguarding of the required quality of work and occupational safety as well as compliance with process standards
- Optimising of the utilisation and productivity of the service engineers
- Support and advising of customers to ensure long-term customer retention and satisfaction
- Complaints and warranty matters for mobile After Sales
- Following up on AR under dispute due to operational issues
- Keep track of KPI, turnover and profitability of the assigned team
- Responsible for any escalation from customers caused by maintenance or repair
- Accountable in managing the profitability of Full Services contracts and maintaining the Turnover for services performed
- Resource management with HOD and HR department
- Setting the KPI targets for team members
What we look for:
- A Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business, or a related field.
- At least 3 years of experience in a managerial role, preferably within MHE, heavy equipment, heavy machinery, or a similar industry.
- A results-driven, proactive individual with strong process management skills.
- Proven experience in leading services engineers and customer services.
- Solid technical expertise combined with excellent analytical, organizational, and attention-to-detail abilities.
- Strong commercial awareness and outstanding communication skills.
- Ability to handle complaints and resolve complex situations effectively.
- Proficiency in ERP systems (preferably SAP) and MS Office Suite (PowerPoint, Excel, Word).
- A team player with a flexible, collaborative approach to leadership
-
Service Manager
1 day ago
Shah Alam, Selangor, Malaysia Jungheinrich Malaysia Full timeAt Jungheinrich, we are a global leader in material handling solutions, driven by our mission to deliver exceptional quality and customer satisfaction. We are seeking a dynamic Service Manager to join our team. In this pivotal role, you will lead, inspire, and manage a team of Service Technicians and Engineers, ensuring excellence in repairs and maintenance...
-
Service Excellence Manager
1 day ago
Shah Alam, Selangor, Malaysia Jungheinrich Malaysia Full timeAt Jungheinrich Malaysia, we are a global leader in material handling solutions, driven by our mission to deliver exceptional quality and customer satisfaction. We are seeking a dynamic Service Excellence Manager to lead and manage a team of Service Engineers and Technicians, ensuring excellence in repairs and maintenance services for our valued...
-
Service Operations Manager
6 days ago
Shah Alam, Selangor, Malaysia Dongyang Full timeAt Dong Yang Elevator (M) Sdn Bhd, we are seeking a skilled Service Operations Manager to join our team. As a key member of our operations department, you will be responsible for providing technical support, resolving issues, and ensuring quality assurance checks are carried out efficiently.This role requires strong project management skills, good...
-
Cleaning Services Manager
6 days ago
Shah Alam, Selangor, Malaysia Ideal Reliance Sdn. Bhd. Full timeOur hotel prioritizes continuous service and operational improvements. We are seeking an experienced Housekeeping Manager/Asst. Manager to lead our housekeeping team.About the JobLead daily housekeeping operations, including staff supervision and performance evaluation.Ensure the cleanliness and maintenance of our hotel rooms and facilities.Develop and...
-
Customer Service Manager
2 days ago
Shah Alam, Selangor, Malaysia Hong Leong Bank Full timeJob OverviewWe are seeking an experienced Customer Service Manager to lead our operations team and maintain seamless daily branch activities.Key ResponsibilitiesSolicit new business opportunities through referrals, cold calls, and sales visits.Cross-sell banking and financial products to customers.Evaluate and propose credit applications carefully.BUILD...
-
Audit Services Manager
6 days ago
Shah Alam, Selangor, Malaysia Nexia SSY Full timeJob DescriptionWe are seeking high-performing professionals to join our firm as an Audit Assistant Manager. In this role, you will be responsible for managing a portfolio of clients and delivering high-quality audit and assurance services.About the RoleYou will have direct responsibility for managing expectations and deliverables, as well as cultivating an...
-
Customer Service Manager
1 day ago
Shah Alam, Selangor, Malaysia Signify Full timeWe are looking for an experienced Customer Order Specialist to join our team. In this role, you will be responsible for managing orders and providing customer service for our Professional Lighting business in Malaysia. The ideal candidate will have a strong understanding of customer order execution cycle, excellent communication skills and the ability to...
-
Shah Alam, Selangor, Malaysia Hong Leong Bank Full timeManager - Personal Financial Services (Customer Service & Operations)Manager - Personal Financial Services (Customer Service & Operations)Apply locations STM-SETIA ALAM BR time type Full time posted on Posted 30+ Days Ago job requisition id JR0000017174If you are looking to excel and make a difference, take a closer look at us…We're hiring for Customer...
-
Client Services Manager
6 days ago
Shah Alam, Selangor, Malaysia Hiredly X Full timeWe are looking for a Client Services Manager to drive our marketing strategies forward. This role involves leading broad marketing initiatives, shaping social media content, and connecting with clients and communities.Social Media Management & Community EngagementDevelop and manage a content calendar for social media platforms, ensuring alignment with the...
-
Financial Services Manager
6 days ago
Shah Alam, Selangor, Malaysia EP Manufacturing Berhad Full timeAccounting Executive Opportunity at EP Manufacturing BerhadWe are seeking an experienced Accounting Executive to join our team at EP Manufacturing Berhad. This key role involves handling daily finance operational matters, ensuring the accuracy and timeliness of financial processes.Responsibilities:Responsible for Accounts Payable and invoice...
-
Service Management Leader
6 days ago
Shah Alam, Selangor, Malaysia Jungheinrich Full timeCompany OverviewJungheinrich is a leading provider of innovative material handling solutions, dedicated to delivering exceptional service to its customers.
-
Financial Services Manager
3 days ago
Shah Alam, Selangor, Malaysia i-City Full timeKey AccountabilitiesThis role requires a strong background in finance and accountancy, with at least 1-4 years of experience in credit control and customer service. The ideal candidate will possess excellent communication and interpersonal skills, as well as good debts recovery skills.
-
Order Management and Customer Service Expert
2 days ago
Shah Alam, Selangor, Malaysia Signify Full timeJob DescriptionThe role of Customer Order Execution Specialist is dynamic and exciting. You will be responsible for order management & customer service for Signify Professional Lighting business in Malaysia.Your key responsibilities will include:Main customer liaison after PO handover—contact point for customer / product delivery related issuesProvide...
-
Field Service Engineer
3 days ago
Shah Alam, Selangor, Malaysia STERIS Canada Corporation Full timeSelect how often (in days) to receive an alert:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.SummarySTERIS is recruiting for a Field Service Engineer to join our team in Malaysia. You will be performing a variety of routine and non-routine...
-
Senior Service Engineer
6 days ago
Shah Alam, Selangor, Malaysia Dongyang Full timeJoin to apply for the Senior Service Engineer role at Dong Yang Elevator (M) Sdn Bhd6 days ago Be among the first 25 applicantsProvide technical support, resolving issues, doing quality assurance checkManage team & ensure team objectives are being carried outDisplay extensive working knowledge of industry standards & practices, including product details &...
-
Logistics Service Operations Director
1 day ago
Shah Alam, Selangor, Malaysia Jungheinrich Malaysia Full timeJungheinrich Malaysia is a global leader in material handling solutions, driven by our mission to deliver exceptional quality and customer satisfaction. As Logistics Service Operations Director, you will lead and manage a team of Service Engineers and Technicians, ensuring excellence in repairs and maintenance services for our valued customers.You will be...
-
Material Handling Service Expert
1 day ago
Shah Alam, Selangor, Malaysia Jungheinrich Malaysia Full timeAt Jungheinrich Malaysia, we seek a Material Handling Service Expert to join our team. As a key member of our organization, you will lead and manage a team of Service Engineers and Technicians, ensuring excellence in repairs and maintenance services for our valued customers.Responsibilities:Lead and manage a team of Service Engineers and Technicians,...
-
Industrial Service Leadership Role
1 day ago
Shah Alam, Selangor, Malaysia Jungheinrich Malaysia Full timeWe are a global leader in material handling solutions at Jungheinrich Malaysia, committed to delivering exceptional quality and customer satisfaction. As an Industrial Service Leadership Role candidate, you will lead and manage a team of Service Engineers and Technicians, ensuring excellence in repairs and maintenance services for our valued customers.The...
-
Outpatient Services Coordinator
4 days ago
Shah Alam, Selangor, Malaysia Klinik Hello Doctor Full timeThis opportunity offers a chance to contribute to the success of Klinik Hello Doctor as a Clinic Manager. The successful candidate will oversee the daily operations of our clinic, driving efficiency, compliance, and exceptional patient experience.Responsibilities:Oversight of day-to-day clinic operations to ensure smooth patient flow and efficient service...
-
Customer Service Officer
3 days ago
Shah Alam, Selangor, Malaysia NextMed Clinic Full timeJob ResponsibilityTo efficiently handle inbound and outbound customer call inquiries.To provide fast and timely solutions to all customer related problems.To ensure customer satisfaction by providing excellent Customer Services.To be constantly guided by company's service standards.Effectively manage large numbers of incoming calls.Handle complaints, provide...