Outpatient Services Coordinator

6 days ago


Shah Alam, Selangor, Malaysia Klinik Hello Doctor Full time

This opportunity offers a chance to contribute to the success of Klinik Hello Doctor as a Clinic Manager. The successful candidate will oversee the daily operations of our clinic, driving efficiency, compliance, and exceptional patient experience.

Responsibilities:

  • Oversight of day-to-day clinic operations to ensure smooth patient flow and efficient service delivery.
  • Leadership and supervision of administrative and clinical staff, including hiring, training, and performance evaluations.
  • Development and implementation of operational policies and procedures to enhance efficiency and compliance.
  • Monitoring of financial performance, including budgeting, revenue cycle management, and cost control.
  • Ensuring compliance with healthcare regulations, accreditation standards, and organizational policies.
  • Collaboration with healthcare providers to optimize patient care and satisfaction.
  • Patient concerns, feedback, and service improvement initiatives.
  • Inventory management, facility maintenance, and vendor relationships.
  • Implementation of technology and process improvements to streamline operations.
  • Maintenance of strong relationships with external stakeholders, such as insurance providers and regulatory agencies.

Requirements:

  • Bachelor's degree in Healthcare Administration or Business Management (Master's preferred).
  • 3+ years of experience in healthcare management, preferably in a clinic or outpatient setting.
  • Strong leadership and team management skills.
  • Knowledge of medical billing, coding, and healthcare compliance regulations.
  • Excellent problem-solving, communication, and organizational abilities.
  • Proficiency in electronic health records (EHR) and healthcare management software.


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