Executive / Sr. Executive – Project Management Office

4 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Holiday Tours Full time
Executive / Sr. Executive - Project Management Office

Job Role & Purpose

We are seeking a proactive and organized Executive / Senior Executive - Project Management Office to join Corporate Travel team. The ideal candidate will possess strong project management skills, technical expertise, and the ability to communicate effectively with both existing and new clients, as well as internal teams. This role is crucial in coordinating project activities, managing resources, fostering cross-collaboration, and ensuring that projects are completed on time and within scope.

Job Responsibilities

  1. Project Management and Implementation:
    1. Organize, coordinate, and oversee project activities to ensure successful execution.
    2. Develop and implement procedures, processes, and systems to streamline project workflow.
    3. Manage project schedules, ensuring tasks are completed on time and within the defined scope.
    4. Evaluate and address potential risks, creating and implementing mitigation plans as necessary.
    5. Support the implementation of new business initiatives, effectively communicating project objectives and benefits to stakeholders.
  2. Relationship Management & Customer Experience Strategy:
    1. Build and maintain positive relationships with clients, ensuring satisfaction and fostering ongoing collaboration.
    2. Facilitate seamless client onboarding process, aligning project goals with client expectations.
    3. Collaborate with internal teams to ensure cohesive project delivery.
    4. Communicate effectively with clients to assess needs, negotiate terms, set timelines, and amend project scopes, proposals, contracts, and budgets.
  3. Project Data & Performance Analysis:
    1. Utilize project management tools to monitor and evaluate project effectiveness, employing both qualitative and quantitative methods.
    2. Analyse data for business and revenue forecasting to support strategic planning.
    3. Deliver accurate and timely periodic and ad-hoc management reports and analyses.
    4. Interpret data modelling results, providing actionable insights aligned with business goals.
  4. Change Management:
    1. Identify and address changes in project scope, ensuring that adjustments are communicated and managed effectively.
    2. Develop short and long-term resource allocation plans based on input from key stakeholders and team members to accommodate changes.
    3. Educate employees on methods to ensure project continuity and completeness, adapting to changes in project direction or scope.

Job Requirements

  1. Bachelor's degree in Project Management, Business Administration, or a related field.
  2. At least 3 years of previous work experience in project management or a similar role.
  3. Strong organizational and time management skills.
  4. Excellent communication and interpersonal skills.
  5. Ability to work collaboratively with clients, colleagues, and suppliers.
  6. Competent in project management tools and software – general computer skills, online booking tools, and corporate portals.
  7. Analytical thinking and problem-solving skills.
  8. Attention to detail and a commitment to delivering high-quality work.

Job Competencies

  1. Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
  2. Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
  3. Competent in online booking systems and software, as well as general computer skills.
  4. Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
  5. Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
  6. Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
  7. Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

Benefits

  1. High reputable travel agency
  2. Flexi staff benefits
  3. Cross functional & high growth culture

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips. Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network. Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T'ROKA by Holiday Tours—our luxury travel brand. T'ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours. Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others. We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we'd love to hear from you: WOW – We deliver WOW in all we do. CHANGE – We embrace CHANGE enthusiastically. RELIABLE – We are RELIABLE and trustworthy. GROW – We pursue GROWTH and learning. If this opportunity excites you and you would like to discover more, we would love to meet with you. At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

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