User Operations Manager

3 weeks ago


Penang, Malaysia CoinMarketCap Full time

Company Description

POWERING CRYPTO WITH DATA

CoinMarketCap is the world's most trusted and accurate source of data for cryptocurrencies. Used by millions of individuals, organizations, and exchanges, CoinMarketCap brings the most up-to-date market capitalizations, pricing, and cryptocurrency information to our users.

Pulling data from multiple exchanges and combining our robust research allows us to provide the most realistic representation of each cryptocurrency. As we grow, we will continue to provide access to our data wherever, whenever, and however is most helpful to our users.

CREATING AN OPEN WORLD

Our mission is to be the world's authority on cryptocurrency data. We believe in an open and decentralized world, where we play a pivotal role in powering decisions and insights to drive greater understanding and adoption of cryptocurrencies. We want to achieve this mission with people who truly believe in the value and potential of empowering individuals.

Job Description

The Role

As our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brainstorms strategic solutions to improve existing products or business processes. You will work with the Product, Engineering, Analytics, Marketing and customer-facing teams to operate and meaningfully improve key practices. The key focus is on bringing insights to different teams for user growth, user conversion and improving the overall customer experience.

You will be showing the ability to showcase excellent leadership, problem solving in ambiguity, project and process management, and communication skills across cross-functional stakeholders. You would also show the ability to influence business decisions through quantitative and qualitative analysis that continually drive optimization of product, processes, and user experience.

Responsibilities

  1. Strategic planning: Identify trends, issues or gaps, analyze and come up with creative ideas to address issues.
  2. Data-driven: Develop critical insights by analyzing datasets, connecting the dots, and unlocking opportunities for improvement to achieve business goals.
  3. Coordination: Design and launch large cross-functional processes and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver meaningful results.
  4. Operation: Design effective processes, research for effective operational tools and execute daily operation tasks. Manage all day-to-day activities associated with the overall success and growth of assigned programs.
  5. Cost-effective: Plan a reasonable budget for any operation related spending and always seek better solutions which fit the company's best interests.
  6. Evaluate: Form a continuous improvement cycle to further iterate the strategy and move closer to the business goals.

Qualifications

  1. Past experience in data analytics, business analytics, strategic planning, and/or user operation.
  2. 3-5 years of working experience in a fast-growing industry; experience in the crypto industry is a must.
  3. Excellent English communication and composition skills (written and verbal) - ability to compose grammatically correct, concise, and accurately written documents.
  4. Exceptional problem-solving, project management, and analytical skills.
#J-18808-Ljbffr

  • Penang, Malaysia CoinMarketCap Full time

    **Job Summary**CoinMarketCap seeks an experienced Operations Manager to join our team.This role requires a unique blend of data analysis, process management, and stakeholder engagement skills.If you have a passion for driving business outcomes and improving customer experiences, we want to hear from you.About UsCoinMarketCap is the world's most trusted and...


  • Penang, Malaysia CoinMarketCap Full time

    **Role Description**The Operations Manager will play a critical role in driving business outcomes and improving customer experiences at CoinMarketCap.The ideal candidate will have a strong background in data analysis, process management, and stakeholder engagement.This role requires a unique blend of skills, including:Data analysis and interpretationProcess...


  • Penang, Malaysia Sharp Brains Full time

    Sharp Brains is seeking an experienced End User Computing (EUC) technician to join our team. As a key member of our EUC group, you will be responsible for delivering high-quality technical support services to our customers.About the RoleThis is an exciting opportunity to work with a dynamic team that provides onsite services, managing desktop devices and...


  • Penang, Malaysia Plexus Malaysia Sdn Bhd Full time

    About the Team:We are a team of highly skilled and experienced professionals who are dedicated to providing excellent service to our customers. As a Network Administrator, you will work closely with our IT team to ensure the smooth operation of our systems and networks.Responsibilities:Collaborate with members of global IT including senior IT leadership,...


  • Penang, Malaysia Infineon Technologies AG Full time

    Key ResponsibilitiesIn this position, you will:Provide 2nd level support, including 24x7 rotational on call, solution administration, system maintenance, monitoring and operation to meet customer SLA/targets within AI services and its related solution.Implement service requests and changes to fulfill user and customer needs.Lead problem management for...


  • Penang, Malaysia CoinMarketCap Full time

    Job DescriptionIn-depth understanding of the pain points of content creators, the growth demands at different stages, the formation of platform-based operation flow, and continue to improve the experience of creators.Responsible for acquiring potential creators, quality IP and content.Ability to activate the content creator community through different...


  • Penang, Malaysia Serve Robotics Full time

    At Serve Robotics, we're reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles...


  • Penang, Malaysia Boston Scientific Gruppe Full time

    Role DescriptionBoston Scientific Gruppe is seeking an Operational Excellence Specialist to join our team. In this role, you will be responsible for managing post-go-live application support across APAC and contributing to the implementation of an integrated order and inventory management application.The ideal candidate will have a strong understanding of...

  • Operations Manager

    4 weeks ago


    Penang, Malaysia WIITRAC ELEVATOR SDN. BHD Full time

    **Operations Manager (Penang/Kota Kinabalu)** **Responsibilities**: - Responsible for day-to-day operations works - Ensure daily operations are carried out in an appropriate, cost-effective way - Improving operational management systems, processes, and best practices - Helping the organization’s processes remain legally compliant - Formulating strategic...

  • Operations Manager

    2 days ago


    Penang, Malaysia WIITRAC ELEVATOR SDN. BHD Full time

    **Operations Manager (Penang/Kota Kinabalu)** **Responsibilities**: - Responsible for day-to-day operations works - Ensure daily operations are carried out in an appropriate, cost-effective way - Improving operational management systems, processes, and best practices - Helping the organization’s processes remain legally compliant - Formulating strategic...

  • Operations Manager

    2 weeks ago


    Penang, Malaysia FORCE ONE PROTECTION (M) SDN BHD Full time

    Company DescriptionFORCE ONE PROTECTION (M) SDN BHD aims to lead the industry by transcending customer expectations through reliable, innovative, and advanced security systems, services, and solutions. We are dedicated to providing highly specialized security services that exceed customer satisfaction. Our mission is to adapt to industry changes and nurture...


  • Penang, Malaysia CoinMarketCap Full time

    The Head of Global Marketing Operations at CoinMarketCap will oversee the development and execution of marketing operations to drive business growth and efficiency.Main Tasks:Empower local and community management teams to grow the addressable market for our products.Instill a culture of practice, performance, and data orientation across all marketing...

  • Operations Manager

    7 days ago


    Penang, Malaysia IntelliPro Full time

    We are partnering with one of the most prestigious hospitality groups to find an experienced and qualified leader to oversee the business in Northern Malaysia.Main Responsibilities:Ensure the ongoing operational success and profitability of assigned properties.Develop property business plans in collaboration with finance, sales, and marketing departments to...

  • Operations Manager

    3 days ago


    Penang, Malaysia Informa Full time

    In this exciting role, you will have the opportunity to work with our experienced team of professionals to drive business growth and innovation. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient operation of our office.This includes managing general administrative functions, such as travel arrangements and...


  • Penang, Malaysia Citi Full time

    About CitiCiti has been connecting millions of people across hundreds of cities and countries every day for over 200 years. We provide a broad range of financial services and products to help our clients meet their biggest opportunities and face the world's toughest challenges.Citi's Treasury and Trade Solutions (TTS) provides global solutions that can help...

  • Operations Manager

    3 weeks ago


    Penang, Malaysia Maitree: Every story counts Full time

    Operations Manager (Digital Arts, Culture and Heritage Malaysia)Overview of MaitreeMaitree is a digital consultancy and studio with a team based in Australia and Malaysia. We work across a broad range of projects in Australia and Malaysia servicing government, corporate and nonprofit clients on purpose-driven projects. In Penang, we are progressing new...


  • Penang, Malaysia American President Lines Full time

    ID: 554552Location: Penang, MYOperations Manager MalaysiaCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success....


  • Penang, Malaysia CMA CGM GREECE SA Full time

    Location:Penang, MYOperations Manager MalaysiaCEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to...


  • Penang, Malaysia American President Lines Full time

    Job SummaryWe are seeking an experienced Operations Manager to lead our team in Malaysia, driving business growth and excellence in supply chain management.Responsibilities and DutiesOversee the daily operations of the Control Tower, ensuring efficient and effective processing of customer requestsDevelop and implement strategies to drive business growth and...


  • Penang, Malaysia CGL Consulting Co., Ltd Full time

    CGL Consulting Co., Ltd seeks a highly skilled and experienced Manufacturing Operations Manager to lead our manufacturing operations. The ideal candidate will have at least 5 years of experience in an electronics manufacturing plant, with a strong background in factory operations, cost control, and logistics management.About the Role:Develop and implement...