Outlet Manager

5 days ago


Subang Jaya, Selangor, Malaysia ZUS Coffee Full time
Position Responsibilities:
  • Taking detailed notes and liaising with the District Manager and other HQ departments.
  • Reporting directly to the District Manager on all issues (Company operational targets, ensuring consistency of operation, product delivery, customer service, and approach) and taking prompt corrective action where necessary or suggesting alternative courses of action.
  • Liaison between HQ and outlet-level staff, ensuring that all communications are passed down in a timely manner.
  • Managing daily operations by providing support and guidance to all PIC within the assigned locations.
  • Coaching Outlet Supervisors in managing shifts, which include daily decision-making, scheduling, and planning while upholding standards, product quality, and cleanliness.
  • Checking, following up, and ensuring team member attendance is recorded.
  • Ensuring sufficient manpower and headcount at respective outlets for smooth daily operations.
  • Ensuring that all trainings are completed on time and following up on staff progress at the location.
  • Participating in meetings and supervising the outlet schedule and operations.
  • Ensuring all outlets are compliant with operational standards and company policies.
  • Investigating, reporting, coaching, and taking necessary actions towards misconduct issues under supervision.
  • Meeting deadlines on preparing documents, reports, and updating records.
  • Ensuring the highest levels of customer service and supporting employees to enable them to be accountable for delivering good customer service.
  • Reviewing sales performance data of respective outlets and maximizing sales opportunities by identifying other business opportunities to ensure sales targets are met.
  • Ensuring cash handling at ZUS locations is implemented following company standards.
  • Performing additional duties and responsibilities as required or requested.
Qualifications & Experience:
  • Must possess at least a Diploma/Degree in any discipline and a minimum of 5 years of retail experience at a managerial level.
  • Computer literate with a good command of both written and spoken English and Malay.
  • Excellent interpersonal skills, time management, data analysis, detail-oriented, and problem-solving skills.
  • Strong leadership and coaching skills.
  • Positive attitude and willingness to learn.
  • Possess own transport and be willing to travel.
  • Willingness to work overtime and on Public Holidays if required.
A Necessity, not a Luxury

Apply now
#J-18808-Ljbffr

  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Key ResponsibilitiesLiaising with District Manager and HQ Departments: Taking detailed notes and ensuring timely communication between departments.Reporting and Decision-Making: Reporting directly to the District Manager on operational targets and taking prompt corrective action where necessary.Coaching and Development: Coaching Outlet Supervisors in...


  • Petaling Jaya, Selangor, Malaysia Hiredly X Full time

    About the JobWe are seeking an ambitious individual to lead our outlets, driving performance and excellence in customer experience.This role involves overseeing outlet operations, managing finances, and leading teams to achieve targets.The ideal candidate will have a strong track record of leadership, team building, and adaptability.

  • Outlet Supervisor

    1 week ago


    Subang Jaya, Selangor, Malaysia DobiQueen Malaysia Full time

    Job ResponsibilityTanggungjawabMenyumbang kepada kenaikan jualan kiosk & jualan cawangan.Perkhidmatan Pelanggan - Menjawab pertanyaan, wajib memberi layanan dan juga bantuan kepada pelanggan walaupun DobiQueen ialah Dobi layan diri.Drop Off Pick Up (DOPU) service: Membantu pelanggan mencuci dan mengeringkan pakaian.Free Transfer service: Memindahkan pakaian...

  • District Manager

    5 days ago


    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This job is for a District Manager at ZUS Coffee in Penang. You might like this job because you will lead outlet teams, drive business results, and create a positive work environment through coaching and team building.Leadership:Setting goals for the work group, developing organizational capability, and modelling how to work together:Creates district...

  • District Manager

    1 week ago


    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This job is for a District Manager at ZUS Coffee. You might like this job because you get to lead and develop district teams, drive business growth, and ensure operational excellence.Leadership:Setting goals for the work group, developing organizational capability, and modelling how to work together:Creates district implementation plans to support execution...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Drive business success at ZUS Coffee as a District Manager.About the RoleWe are seeking an exceptional leader to lead outlet teams, drive business results, and create a positive work environment through coaching and team building.Key ResponsibilitiesCreate district implementation plans to support execution of regional and company initiatives.Develop...

  • Systems Manager

    5 days ago


    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    We are seeking an experienced Technical Operations Manager to oversee our IT operations and support functions. In this role, you will be responsible for managing cross-functional technical teams, troubleshooting technical issues, and driving process improvements.Main ResponsibilitiesHQ and Retail Outlets Hardware and System SupportApplication SupportIT...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This role is about overseeing IT operations and support. The ideal candidate will coordinate teams, troubleshoot technical issues, and drive improvements while collaborating across departments to ensure seamless operations.Key IT FunctionsHQ and Retail Outlets Hardware and System SupportApplication SupportIT OperationsMonitoring & InsightsTrack and analyze...

  • Operations Manager

    7 days ago


    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This job is for an Operations Manager overseeing leadership, operations, human resources, customer service, and lean management. You might like this job because it involves strategic planning for growth and fostering employee development to drive company success.Provides direction and strategy to all District Managers to drive growth in the respective...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This job is all about managing IT operations and support. You might like this job because you'll coordinate teams, solve tech issues, and drive improvements while collaborating across departments to keep everything running smoothly.1. Core IT FunctionsHQ and Retail Outlets Hardware and System SupportApplication SupportIT Operations2. Monitoring &...

  • Operational Leader

    5 days ago


    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job DescriptionWe are seeking an experienced Outlet Manager to lead our team of Retail Supervisors at our locations. As an Outlet Manager, you will be responsible for managing daily operations, ensuring customer satisfaction, and driving sales growth.


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Position Responsibilities1. Operational OversightLead and coordinate five core IT functions:HQ and Retail Outlets Hardware and System SupportApplication SupportIT OperationsMonitoring & InsightsTrack and analyze IT issue/ticket volumes, trends, and root causes.Prioritize high-impact issues and guide the team in resolving them effectively.Generate regular...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    ZUS Coffee is a well-established company that offers a range of benefits and opportunities for growth.About the CompanyWe value our employees and offer a supportive and inclusive work environment.Job DescriptionChallenges and inspires partners to achieve business results.Develops and maintains positive relationships with outlet team members.Ensures all...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job Title: IT Support Management SpecialistZUS Coffee is seeking a skilled IT Support Management Specialist to join our team.Job Summary:The ideal candidate will have experience in IT operations or technical support management and be able to lead and coordinate multiple IT functions.This role requires strong analytical skills, excellent communication skills,...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job Title: Technical Service ManagerZUS Coffee seeks a highly experienced Technical Service Manager to lead our IT operations team.Job Summary:The successful candidate will have extensive experience in IT operations or technical support management and be able to drive process improvement and technical excellence.This role requires strong leadership skills,...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    The successful candidate will oversee IT operations and support functions across HQ and retail outlets, managing cross-functional technical teams, troubleshooting technical issues, and driving process improvements.Main ResponsibilitiesHQ and Retail Outlets Hardware and System SupportApplication SupportIT Operations ManagementPerformance MetricsTrack and...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    In this role, you will oversee IT operations and support functions across HQ and retail outlets. You will manage cross-functional technical teams, troubleshoot technical issues, and drive process improvements.Main ResponsibilitiesHQ and Retail Outlets Hardware and System SupportApplication SupportIT Operations ManagementPerformance MetricsTrack and analyze...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    This role offers a chance to build and manage key relationships with CVS accounts in the FMCG sector. As a Key Account Executive, you will drive sales strategies, identify growth opportunities through market visits and insights, and foster strong connections with clients.ResponsibilitiesCustomer Business Planning: Assist in managing CVS accounts by providing...

  • Outlet Supervisor

    4 days ago


    Petaling Jaya, Selangor, Malaysia DobiQueen Malaysia Full time

    Job ResponsibilityContribute to increasing kiosk and branch sales.Keep the branch clean at all times during working hours.Prepare daily reports - Opening, Closing, and DobiQueen Product Sales.Manage the Foto-Zzoom kiosk (Passport & 4R printing & Photocopy).Handle equipment like gas, pumps, etc., in the branch to ensure smooth operations.Follow instructions...

  • Branch Sales Manager

    19 hours ago


    Subang Jaya, Selangor, Malaysia Headmistress Group Sdn Bhd Full time

    Fewer than 15 applicants. Your chances are goodResponsibilities:Achieve at least Degree certificateHaving experience in managing retail outlet or branch operationExperience in sales and ability to close package to meet sales targetStrong Communication Skills in English and Bahasa MalaysiaDriven and IndependentLeadership Skills to train, motivate and manage...