Clinical Operations Application Support Specialist

3 weeks ago


Klang, Selangor, Malaysia Arcondis Group Full time

Your profile / requirements

  • Bachelor's or higher degree in a scientific discipline (e.g. computer science, information systems, engineering, mathematics, natural sciences, medical, or biomedical science)
  • Knowledge of systems in the Clinical Operations domain, incl. eTMF and CTMS systems with demonstrated experience in managing support and demand needs for these systems
  • 2+ years of relevant experience in Clinical Operations business domain, Clinical Operations business processes, and Data Management
  • Ability to understand complex functional requirements/requests from business users and translate them into pragmatic and workable (technology) solutions
  • Strong agile process management mindset and ability to provide customer-facing support to identify value drivers and continuous improvement of processes and solutions
  • Experience with one or more of the following systems is desired: Veeva (Veeva Vault Clinical, eTMF, CTMS) or comparable software Nice to have:
  • ITIL knowledge and certification
  • Veeva certification
  • Technical skills and deep functional knowledge of the processes and business operations in the Biopharma R&D domain Understanding of working in GxP environment
  • Technical overview and understanding of OS, Cloud infrastructure, Databases (SQL queries), Middleware, Network, Storage and Backup
  • Experience with: Release & Deployment Management, License management, Proactive monitoring of applications and jobs, Outage management, Application Documentation
  • Experience with one or more of the following systems is nice to have: TIBCO Spotfire (preferably Exploratory platform) , Lorenz docuBridge, Generis CARA , Userlane (Engagement Suite, Heart Analytics) , Elluminate (eClinical Solutions) , EGNYTE,Metworx , PleaseReview (Ideagen), SAS

Tasks and responsibilities

  • Provide application support to key users for Veeva clinical operations platforms, covering business functional operations, high-level data analytics, and change management.
  • Manage Incident Management, Service Request support, and Problem Management to resolve issues efficiently.
  • Lead Operational Change & Configuration Management, including system updates and validation processes.
  • Support system data management activities such as master data management, ensuring data quality, security, and integrity, and implementing data-related changes.
  • Serve as a technical liaison between operative master data handling, business units, and regulatory units.
  • Develop and maintain User Requirement Specifications and Quality Control documentation in line with SOPs and processes.
  • Analyze solution releases, align on process and data requirements, and author/execute test scripts.
  • Conduct business operations impact assessments and implement industry best practices.
  • Proactively engage the user community to ensure readiness for new regulatory and technical changes in Veeva Vault Clinical systems.
  • Collaborate with IT teams and external vendors to troubleshoot technical issues and coordinate updates.
  • Drive continuous improvement processes to enhance system functionality and user satisfaction.

Why Arcondis

Arcondis will provide you with a highly professional environment embedded in a transparent and people-oriented culture that allows you to make a sustainable impact and to realize your potential. We offer you:

  • A permanent, full-time position within a dynamic and growing life sciences consulting firm.
  • Attractive salary package commensurate with experience, along with performance-based bonuses.
  • Opportunities for continuous learning, career development, and advancement within the company, with potential pathways into leadership roles.
  • The chance to work on cutting-edge innovation projects that impact the future of the life sciences industry.
  • A hybrid working model that supports both remote and in-office collaboration, promoting work-life balance.
  • Be part of a supportive, collaborative team that values diverse perspectives and fosters a culture of innovation.
  • Regular recognition of achievements through internal awards, career progression opportunities, and financial incentives.
  • Exposure to a vast network of industry experts and leaders, helping you build valuable connections in the life sciences sector.

If you are ready to join our exciting growth journey and possess the skills and attributes we are looking for, we encourage you to apply for this critical role. Your financial expertise will be instrumental in propelling Arcondis to new heights in the life sciences consulting field.

Arcondis is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

#J-18808-Ljbffr

  • Klang, Selangor, Malaysia Arcondis Group Full time

    Why Join ArcondisArcondis is a life sciences consulting firm that values innovation, excellence, and teamwork.Our team is passionate about driving growth and success in the industry, and we invite like-minded professionals to join us.Job SummaryWe are seeking a skilled Application Support Professional for Clinical Operations to join our team.Key...


  • Klang, Selangor, Malaysia Jobstreet Malaysia Full time

    Senior/ Clinical Application Specialist – Women's Imaging/General Imaging/IT· Coordinate the delivery of customer training with Field Engineer and Sales Groups.· Support the sales process in technical presentations of modality products where applicable.· Answer a wide range of questions concerning software and clinical applications.· Strong analytical...


  • Klang, Selangor, Malaysia Axon Alpha Clinics Sdn Bhd (Axon Specialist Centre) Full time

    Job DescriptionWe are seeking a highly skilled Clinical Nutrition Specialist to join our team at Axon Alpha Clinics Sdn Bhd (Axon Specialist Centre). As a key member of our healthcare team, you will play a crucial role in providing exceptional care to our patients.Responsibilities:Nutritional Assessment and Planning: Conduct comprehensive evaluations of...


  • Klang, Selangor, Malaysia Arcondis Group Full time

    Company OverviewThe Arcondis Group is a dynamic life sciences consulting firm, offering cutting-edge innovation projects that impact the future of the industry.Salary and BenefitsAn attractive salary package commensurate with experience, along with performance-based bonusesA permanent, full-time position within a growing companyOpportunities for continuous...


  • Klang, Selangor, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    Clinical Operations CoordinatorWe are looking for a highly organized and detail-oriented Clinical Operations Coordinator to join our team at Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd. In this role, you will be responsible for coordinating clinical operations to ensure the smooth delivery of patient care services.You will work closely with...


  • Klang, Selangor, Malaysia Jobstreet Malaysia Full time

    Clinical Validation SpecialistThe Clinical Validation Specialist plays a critical role in ensuring that our medical imaging systems meet the highest standards of quality and safety. As a key member of our organization, you will be responsible for conducting clinical validation activities, identifying and reporting quality or compliance concerns, and...


  • Klang, Selangor, Malaysia Jobstreet Malaysia Full time

    About the RoleThe Senior Clinical Application Professional is responsible for delivering customer training, supporting sales teams, and providing technical expertise. This role requires a strong understanding of medical imaging systems, excellent communication skills, and experience working in clinical settings. If you are a self-motivated individual with a...


  • Klang, Selangor, Malaysia BeOne Medicines Full time

    Key Responsibilities:">• Acquire regional study management experience by supporting multiple aspects of clinical trial conduct including feasibility assessment, study start-up, document generation and review, tracking of samples and enrollment of study participants. • Knowledgeable of clinical research operations, including interpretation and...


  • Klang, Selangor, Malaysia Axon Alpha Clinics Sdn Bhd (Axon Specialist Centre) Full time

    Dietetics Expert for Axon Alpha ClinicsWe are seeking an experienced Dietetics Expert to join our team at Axon Alpha Clinics Sdn Bhd (Axon Specialist Centre). As a key member of our healthcare team, you will be responsible for providing expert nutritional advice and support to patients.Main Responsibilities:Nutrition Education and Support: Deliver...


  • Klang, Selangor, Malaysia Cyberjaya Education Group Full time

    **Job Overview**Cyberjaya Education Group is seeking an experienced Application Support Specialist to join our ICT Shared Service team. In this role, you will provide technical support for our business application systems and work closely with users to resolve issues.**Key Responsibilities**Provide guidance and support for application users to ensure that...


  • Klang, Selangor, Malaysia Columbia Asia Group Full time

    Clinical Pharmacy SpecialistWe are seeking a highly skilled Clinical Pharmacy Specialist to join our team at Columbia Asia Group. As a key member of our pharmacy department, you will play a vital role in ensuring the safe and effective use of medications across our healthcare facilities.Your primary responsibilities will include assisting in the management...

  • Clinical Specialist

    1 week ago


    Klang, Selangor, Malaysia Solventum Full time

    About the RoleWe are seeking a highly skilled Clinical Specialist to join our team at Solventum. In this role, you will serve as a Subject Matter Expert, conducting product and clinical evidence training for customers at the hospital/state/country level.Your responsibilities will include collaborating with marketing teams to develop training content,...

  • Clinical Specialist

    2 weeks ago


    Klang, Selangor, Malaysia Solventum Full time

    At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare...


  • Klang, Selangor, Malaysia BeOne Medicines Full time

    BeiGene continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.Job DescriptionAbout the Company:BeiGene, Ltd....


  • Klang, Selangor, Malaysia Arcondis Group Full time

    About UsArcondis is a life sciences consulting firm that provides innovative solutions to the industry.We pride ourselves on delivering exceptional results and building strong relationships with our clients.Job SummaryWe are seeking an experienced Clinical Operations IT Specialist to join our team.Key ResponsibilitiesDevelop and maintain User Requirement...


  • Klang, Selangor, Malaysia Bright Prospect Full time

    Job SummaryBright Prospect is seeking a skilled Trial Operations Specialist to support our clinical trial operations team. The ideal candidate will have a strong background in clinical research and experience working with regulatory documents.Duties and ResponsibilitiesRegulatory Compliance: Ensure country-specific regulatory and data privacy requirements...


  • Klang, Selangor, Malaysia Ann Joo Group Full time

    Company OverviewAnn Joo Group is a leading investment holding company that specializes in the manufacturing and trading of steel products. The company was founded in 1946 and has since grown to become one of the most reputable steel groups in Malaysia.Role DescriptionThis on-site position will provide full-time support for system and SharePoint applications,...


  • Klang, Selangor, Malaysia Pathology & Clinical Laboratory (M) Sdn. Bhd. Full time

    Mobile App Backend Development OpportunityPathology & Clinical Laboratory (M) Sdn. Bhd. is seeking a skilled Backend Web Developer to join our team and contribute to the development of our mobile application's backend architecture.About the RoleThis is a fantastic opportunity for a motivated and experienced professional to work on designing, developing, and...


  • Klang, Selangor, Malaysia Inter IKEA Systems B.V. Full time

    Operations Support Specialist | Category Distribution | Supply Chain OperationsFull-timeIn Supply Chain Operations (SCO) we lead, plan, and execute the supply of IKEA products between suppliers and retailers. We do this together with our ~1000 coworkers, from 15 locations around the world, by leading the tactical and operational planning, securing optimal...


  • Klang, Selangor, Malaysia AMD Solutions Full time

    Application Specialist - Medical Device IVDFounded locally in year 2014, AMD Solutions is a steadfastly growing company, specialized in developing and distributing medical diagnostics devices across Malaysia.Main Responsibilities:Must have with experience and knowledge in Hematology, Pathology, Biochemistry.Able to provide in depth medical research and...