Cloud Architect

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Net2Source Inc. Full time

Role: Manager, Cloud Operations

Role Type: Permanent

Position Objective:

  • The Manager, Cloud Operations will provide day to day support to all AIA business units using AIA's Azure public cloud platform including but not limited to incident-, change-, request- and problem management. This role focuses on leveraging azure services administration tasks and optimize cloud infrastructure, ensuring high availability, scalability, and security.

Roles and Responsibilities

  • Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance.
  • Analyze existing operational standards, processes, and/or governance to identify and implement improvements.
  • Develop infrastructure as code leveraging cloud native tooling to ensure automated and consistent platform deployments.
  • Support cloud adoption of applications as they are being transformed and/or modernized.
  • Participate in an on-call rotation to address and resolve technical escalations.
  • Provide training and support to team members.
  • Troubleshoot and resolve cloud-related issues and collaborate with IT and business stakeholders.
  • Provide technical support and guidance.

Financial and Non-Financial Measures:

Financial Measures:

  • Optimize cloud support costs through efficient resource management and automation.

Non-Financial Measures:

  • Achieve high availability and reliability targets for cloud services.
  • Ensure timely resolution of cloud infrastructure issues and incidents.
  • Maintain compliance with security and regulatory requirements.

Communication Requirements Internal & External

  • Communicate effectively with stakeholders, including architecture teams, security teams, other operational teams and senior management.
  • Provide regular updates on cloud operations performance, issues, and improvements.
  • Collaborate with external vendors and service providers to ensure the delivery of high-quality cloud services.
  • Excellent command of spoken and written English to facilitate clear and concise communication.

Experience:

  • 5+ years relevant experience in Cloud Engineering / Support role.
  • Excellent understanding and proven experience in Public Cloud implementation, workload migration and operational support in a multi-site enterprise environment.
  • Practical experience of supporting Enterprise Public Cloud Services and automation.
  • Experience within a decentralized organization, preferably within the Group unit.
  • Sound understanding of IT operating model design and best practices.
  • Experience in top tier multinational corporation will be an advantage.
  • Liaise with service providers to ensure that operational processes (backup, patching, provisioning, monitoring) for service follow-up and incident management.
  • Understanding of Infrastructure-As-Code configuration management tooling (at least one of the following – Terraform, Ansible, Chef/Puppet).

Skills:

  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced and dynamic environment.

Comprehensive skills in at least two of the following areas:

  • Middleware: IIS / WebSphere / Apache / Tomcat.
  • Scripting and containers: PowerShell, Azure cmd line, YAML, Containers / AKS, etc.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Analyst and Engineering

Industries: Architecture and Planning

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