Country HR Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

Regular Kuala Lumpur Functional Departments Other Job ID:5428

Update 2025-01-17

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

The Role:

In view of the growing business needs, we are seeking for a high-performing, passionate and enthusiastic HR to join us in Trip.com family. This role offers great exposure of all-round HR functions working with cross-functional teams across borders in a challenging and dynamic environment.

Responsibilities:

  1. Partner with Corporate / Business Unit HR and local management team to deliver a spectrum of strategic and tactical HR support and advisory services that align with the business initiatives, company objectives, and management directives.
  2. Drive HR functional excellence and process improvement spanning across recruitment, payroll administration, performance and rewards, employee relations, learning and culture, as well as HR system operations.
  3. Implement / Execute standard HR policies across business units and provide strategic solutions to HR-related issues, ensuring compliance of HR processes.
  4. Act as HRBP to oversee the complete employee life cycle, from recruitment to offboarding in the customer service line of business, ensuring adherence to company policies and best practices.
  5. Serve as an advocate of corporate cultures and core values, Employer Value Propositions, and talent initiatives.
  6. Build credibility and rapport with the business stakeholders and employees to enable efficient implementation of the people agenda.
  7. Cultivate and promote employee engagement, good employee relations, and professional HR support to the stakeholders.
  8. Perform any other HR responsibilities or ad-hoc cross-functional assignments as needed.

Requirements:

  1. Bachelor's Degree in Human Resources, Business Administration, or any other related discipline.
  2. Minimum 8-10 years relevant experience with independent HR generalist / HRBP function, including 2-3 years of leading exposure.
  3. Strong business and HR acumen, preferably from the online travel or e-commerce industry. Working background in MNC establishment and call center environment will be an added advantage.
  4. Prior experience working as multifaceted HR in supporting in-house call centers will be preferred.
  5. Good HR competencies and well-versed with Malaysia employment regulations / labour law.
  6. Multi-cultural, stakeholder management skills, and effective problem-solving abilities.
  7. Good written and communication skills, with the ability to interface effectively with different levels of people.
  8. Agile, CAN-DO attitude with a growth mindset.
  9. Self-motivated and able to work independently with minimal supervision.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.

What's more?

  1. Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions.
  2. Internal transfer is encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact.
  3. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
  4. We encourage flexible work arrangements.
  5. Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

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