Ecommerce Executive

7 days ago


Shah Alam, Selangor, Malaysia HerbaLine Wellness Group Full time

LOCATION: KOTA KEMUNING, SHAH ALAM

SALARY RANGE: RM4000-RM6000

Company Description

HerbaLine Wellness Group (HWG) is dedicated to revolutionizing the wellness experience by seamlessly blending relaxation, nourishment, and luxury. We offer a premier facial wellness spa, healthy organic cuisine, and an exclusive wellness hotel designed to foster holistic well-being. Our philosophy emphasizes balance to help guests rejuvenate physically and mentally, with a focus on sustainability and eco-conscious practices.

Job Description
  1. Sales Strategy & Marketing
    • Develop and execute sales campaigns aimed at increasing traffic and conversion rates.
    • Collaborate with brand and marketing teams to create attractive promotions, discounts, and deals to drive customer engagement.
    • Align online promotions with traditional sales channels to maintain consistent brand messaging.
    • Analyse sales data and track key metrics such as conversion rates, traffic, and ROI to refine and enhance future sales strategies.
  2. E-Commerce Platform Management
    • Manage and maintain online stores on Shopee, Lazada & E-Shop platforms, ensuring all aspects are up-to-date and functional.
    • Upload and update product listings, including descriptions, images, and prices.
    • Monitor stock levels and collaborate with the logistics team to ensure timely product delivery.
    • Oversee order processing, fulfilment, and manage returns or exchanges to ensure a seamless customer experience.
  3. TikTok Store Management
    • Set up and maintain the TikTok Store, ensuring accurate product listings with appealing descriptions, pricing, and visuals.
    • Monitor inventory and coordinate with internal teams to ensure product availability and timely updates.
    • Respond promptly to customer inquiries, complaints, and feedback on TikTok, working closely with internal teams to enhance the brand experience.
  4. Live Streaming
    • Plan, coordinate, and conduct live streaming sessions to promote products, answer customer questions, and engage with followers.
    • Prepare content, products, and resources in advance to ensure smooth and impactful live streams.
    • Analyze performance metrics from live sessions to refine engagement strategies.
  5. Affiliate Recruitment and Management
    • Identify and recruit potential TikTok affiliates to join the brand's affiliate program.
    • Develop and execute strategies to engage affiliates, provide support, and ensure alignment with brand goals.
    • Monitor affiliate performance, provide constructive feedback, and offer resources to help affiliates succeed.
  6. Advertising & Content Creation
    • Create engaging content to drive product awareness and lead to conversions.
    • Develop and execute ad campaigns on TikTok, optimizing performance based on data and analytics.
    • Track ad performance, calculate ROI, and report on campaign outcomes.
  7. Trend Analysis and Strategy
    • Stay updated on TikTok trends, features, and algorithm changes, implementing strategies to maintain relevance.
    • Monitor competitor activities and leading accounts to identify potential strategies and content ideas.
  8. Personal Attributes
    • Passionate about E-commerce and its trends.
    • Open minded & willing to try out new things.
    • Proactive and adaptable to changing trends or strategies.
Job Requirement
  • Diploma or degree in Digital Marketing, Marketing, Communication, Business, eCommerce, or related fields.
  • At least 2 years of experience in digital marketing and e-commerce.
  • Familiarity with the digital marketing landscape and social media channels.
  • Hands-on experience with Google Analytics, SEO, Google Ads, and Social Media Ads is preferred.
  • Proficient in English and Malay; proficiency in Mandarin is an added advantage.
  • Skilled in conducting research using multiple sources.
  • Ability to perform under pressure and meet tight deadlines.
  • Strong communication and collaboration skills.
  • Independent, creative, resourceful, and data-oriented problem solver, with the ability to navigate e-commerce platforms with minimal supervision.
Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Wellness and Fitness Services

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