After Sales Manager

2 weeks ago

Klang, Selangor, Malaysia Didi Group Full time

After-sales Manager provides development of brand service and customer loyalty programs, sales, marketing plan & campaign for Service, Parts, Accessories, Apparel and ensures after-sales service support to customers, such as the technical and claim warranty of the sold products. They take corrective actions to ensure customers' satisfaction, resolve technical related issues and write customer summary reports to Principal.

  • Prepares and manages the annual operating budget of the after-sales department and annual after sales budget for principal.
  • Promote after sales activities to sell out Parts, Accessories & Apparel and keep service level at best.
  • Familiar with, and applies, the manufacturer's warranty conditions and policies.
  • Ensure the certain level of products' quality and provide technical report to principal when needed.
  • Ensure all warranty and recall are attended and submitted accordingly to principal.
  • Ensure all recall are completely attended to meet factory standards.
  • Verifies and plans orders for Parts, Accessories and Apparel.
  • Verifies and follows up on orders for Parts, Accessories and Apparel together with the parts manager, to ensure a readily available supply.
  • Ensure all shipments are on time collected by appointed forwarder and all vehicles are PDI before delivered to dealer.
  • Manage dealers to follow company standards, CI, Technical, Tools requirement.
  • Support dealer through quarterly visit, audit and technical training.
  • Ensures all after sales reports are submitted to principal and meet the deadline.
  • Verifies the performance of the employees in his/her department, making use of the appropriate reports, verification systems and surveys.
  • Strive to promote harmony and team spirit within his department, as well as with all other distributor departments.
  • Implements and maintains customer satisfaction for the after-sales department.
  • Performs other tasks, based on management requirements and instructions.

REQUIREMENTS

  • Required language(s): Bahasa Malaysia, English.
  • At least 5 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Manage and Lead the Service Department to deliver quality and efficient preventive and comprehensive maintenance support services and all our other offerings to our customers. Work and provide strong technical support / services to Customers and maintain customer satisfaction for the After-Sales Department.
  • Preferably Manager specialized in Engineering Automotive or equivalent.
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